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Viewing 15 posts - 1 through 15 (of 277 total)
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  • Josh Wheeler
    Keymaster

    MATCHROCKET

    I looked at your timer and it says it is currently in an Auto Freeze Delay for one more day.

    It also has the latest version firmware on it so that’s good.

    I went ahead and did a Sync & Refresh on it too, just to be sure that everything is up to the latest info.

    Unfortunately I can’t see the weather station info from our web dashboard, if you’d like to share the timer with me I could then. This is revocable at anytime by you too. If so, let me know and I’ll send you an email on how to proceed with this.

    I am not an expert on PWSWeather.com but I have added our own station here at Orbit to it and selected it as my station and here’s what I can say about that. If the station isn’t reliable, by PWSWeather’s standards anyway, they will not show it as available. How they determine that is not 100% clear to me but I have had our station go offline before and I lost my station settings. I don’t know if this is what’s happening to you or not but it’s a possibility. Also, the station you select is used for historical what just happened and what do we do next calculations only. The main source of forecast data still comes from Aeris and/or NOAA. The two are combined to make adjustments based on what was forecast (Aeris) and what actually happened locally (the PWS you selected) and then applied to the next programs to be run. I’ll verify this but my understanding is that if the local PWS is not available we’ll still use Aeris data to calculate smart watering programs, we won’t leave you hanging.

    Yes, PWSWeather.com is much more limited compared to Wunderground, my take on that is this is because fewer PWS manufacturers build in PWSWeather.com integration and to get it there easily requires you to purchase a $200 module if it is compatible with your PWS, if not you’re going to have to run some application on your PC that is receiving your own PWS data and then push it to PWSWeather.com. It’s a whole complicated thing that we don’t have time for here. But I get why there are fewer choices and I’m advocating for adding Wunderground support but it takes a little time and Wunderground is changing their policies and API access rules too so we’ll have to see what they come up with.

    I know I didn’t completely answer everything but I hope it did give a little insight into what is going on and why.

    If there’s anything else we can do please let us know.

    Thanks!

    Josh

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    in reply to: Update/Blinking white #77018
    Josh Wheeler
    Keymaster

    LIONHEART4G – I agree with everything you said, as a consumer myself I get it. I have been told that this year we will have support on the weekends (Sat: 8am-5pm & Sun: 8am-2pm MDT not for sure yet but being decided) and 24/7 support via email. I don’t have a date on when this will start but it could be mid April at the earliest or late May at the latest. I am not responsible for that myself so I’m not 100% positive what’s available when but I’m told the support will be better.

    Thanks for the feedback, it takes some tough love sometimes to get the ball rolling and we want to provide the best products we can and when there are problems we want to provide the best support. Sometimes we make mistakes but we’re working to improve and hope you’ll continue to enjoy our products.

    Thanks again!

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    in reply to: Apple HomeKit #77009
    Josh Wheeler
    Keymaster

    Hello Everyone!

    Here’s a brief update. We are currently performing the Bonjour Conformance Test portion of the HomeKit certification process. I know that there are some “bugs” that our engineers are working on with Apple’s engineers so I can’t say when this will be worked out but it is happening as I type. If you care to learn all about BCT here’s the link: https://developer.apple.com/bonjour/

    I won’t say, “It’s coming soon” but I will say that we want to get this completed in a bad way. Yes, it’s been way too long coming and we are all ready too.

    Thanks for hanging in there with us!

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    in reply to: Update/Blinking white #77008
    Josh Wheeler
    Keymaster

    *** DO NOT DEAUTHORIZE A HOSE FAUCET TIMER WHILE THE WHITE LIGHT IS BLINKING!!!

    As has been mentioned by JETSTREAMBLUE, if a timer is blinking white and you deauthorize it, it becomes a paperweight.

    Here Is Why: When you first pair your smart device with the timer the timer’s unique key is saved to your account and is used to connect to that timer from that time forward. Once an update is initiated the timer’s firmware is wiped from the timer to begin the installation of the new firmware. The timer is also put into bootloader mode which requires the key to connect to the timer and that is stored on your account, if you deauthorize (delete) the timer the key is deleted too and now you can’t connect to the timer.

    A little about bootloader mode. When in bootloader mode the timer’s CPU is put into its highest speed to facilitate and speed up the update but if the update fails it stays in bootloader mode until it is completed. Because it’s now using more power to run the CPU faster your batteries will be drained fast if you don’t complete the update. It’s okay to pull the batteries until you get back to do the update but I recommend not leaving it indefinitely.


    @DREFASHO
    – unfortunately someone else is likely to end up with your “problem” and then not know why it doesn’t work at all and will end up having to deal with it. Please be kind and don’t do this. We can save you the trip to HD or wherever you bought it and ship one to your door, we have an excellent support team and they will take care of you, no need to pass the problem on to anyone else.

    Other notes: Updates require close proximity to the hose faucet timer. Because the update is done over Bluetooth Low Energy not full Bluetooth, they can take a few minutes, please be patient. If the update fails, return the Settings > Devices > Select the timer and tap the Update Firmware button to restart the update process. Reach out here or to our tech support for help, we can usually resolve most problems without replacing the timer. The process depends on a whole bunch of things to work together at the exact moment needed, if one of them fails it can cause issues that we have not accounted for, we’re sorry, but we’ll make it right for you if you give us the chance.

    Thanks for reading!

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    in reply to: Apple HomeKit #76766
    Josh Wheeler
    Keymaster

    STARD3

    ROBMEHRER is correct, to be clear though, this is a requirement from Apple, not us.

    But… there are whisperings of change, nothing we’re hanging our hat on yet but here’s some info that could make our Gen1 timers eligible for HomeKit too, which we’d be absolutely stoked over if it ever gets off the ground and supports our devices.
    This is a random link I found doing a Google search for “HomeKit without MFI chip”: https://www.theregister.co.uk/2017/08/04/apple_drops_homekit_chip_requirement/

    …”He then dropped the bombshell: “Starting with iOS 11, we are now introducing an alternate method to authenticate HomeKit accessories. Now accessories can be authenticated by software!” he said with a flourish, eliciting a small smattering of applause. “This provides a great option to enable HomeKit and shipping accessories that can be upgraded to HomeKit.”

    He concluded: “We will be sharing more information about the implementation later,” before moving on to the next topic.”…

    This has zero impact on our current direction, we are still full steam ahead on MFI verification and still including them on future design specs too because we have not been given any official information or technical details on the software verification from Appple. Which means that for now our Gen1 timers are still not supported by HomeKit. 🙁 Sorry

    Thanks everyone for your comments and understanding even though it is frustrating. In the meantime we hope that you’re happy with the value your B-hyve timer brings to you and your yard.

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    in reply to: Apple HomeKit #76761
    Josh Wheeler
    Keymaster

    REYG

    Here’s what I know, we have been installing MFI Chips, they’re what enable HomeKit on a device, on all of our Gen2 timers from day one in anticipation of supporting HomeKit. We have generated MFI codes for all of these devices, which are what get used to create basically what I’d call the username and password for each device to connect to the HomeKit platform.

    Our engineers have been working with Apple engineers to handle more than simply On & Off, which a lot of HomeKit devices do. Ours requires recognizing multiple zones and starting the correct one for the correct amount of time and so on. Our goal was to make the HomeKit experience as good as possible with the first release.

    We have received a few test units from engineering to begin testing with, as those tests go we’re still early but we hope to get some units out in the field soon.

    All Gen2 timers will be updateble over the air (OTA), basically the MFI chip has to be enabled and the “username and password” have to be sent to the timer so that it can be registered with HomeKit.

    Has this all taken much longer than we had expected? Yes! Is the fact that this was a first for us, and at the time a first for HomeKit a good excuse? Not really but it’s all we got. :\ Are we still planning to support HomeKit? Yes, soon…

    Wish I had a better response but that’s all I have at the moment.

    I certainly understand the frustration and believe it is warranted, I’d be equally frustrated if I had been told I’d have something and I don’t. How do we make it up to you and the rest of our customers? I hope that once it is released it will be a good experience and you’ll like it.

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    in reply to: Smartwatering stopped working #76597
    Josh Wheeler
    Keymaster

    AROHAK – We looked into this, there was a glitch that wiped out some user’s smart programs, sorry about that. We’ve resolved this and the solution is to disable then re-enable Smart Watering at the device level (Settings > Devices > Select Your Device > Smart Watering (toggle it Off then On again).

    We’ve done this for you and your timer should be back to normal.

    Thanks!

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    Josh Wheeler
    Keymaster

    HOW TO GET PERSONAL WEATHER DATA TO PWSWEATHER.COM

    B-hyve uses stations on PWSWeather.com (a.k.a. WeatherForYou.com) for personalized weather. This site is free (as of now) for individuals to create accounts and upload weather data to. The problem is that there aren’t many (if any) PWSs that upload data there out of the box. Most systems can get an add-on module called an Ambient Weather Weatherbridge for a significant cost that is easy to use and works well but now there’s another option.

    As of 9/18/2018 Ambient Weather now supports pushing data to PWSWeather.com (and Wunderground) from their site.

    If your station is able to get data to http://www.ambientweather.net but not PWSWeather.com, Ambient Weather can now forward your data to pwsweather.com where your data needs to be for the B-hyve App to see it as a station. All you have to do is create an account and station on PWSWeather.com and then login to http://www.ambientweather.com and go to your devices and enter the station information you created on PWSWeather.com.

    If you know of another way to get data to Ambient Weather for free or on the cheap please feel free to chime in!

    Thanks!

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    in reply to: I cannot see local PWS registered with WUNDERGROUND. #76497
    Josh Wheeler
    Keymaster

    Jaynewick

    Our timers are able to connect to personal weather stations that are uploading their data to PWSWeather.com. This is dependent on the weather station owner to get the data to this site. Some stations support this directly, some require an additional piece of hardware called an Ambient Weather Bridge.

    Using the Ambient Weather Bridge to upload to PWSWeather.com is the most straight forward method that may require fewer steps to get setup but costs more money.

    Other stations might already support Ambient Weather and in this case it’s as simple as creating an account on PWSWeather.com and then linking to it from Ambient Weather. Their site is http://www.ambientweather.net, anyone can create an account. Once it’s all setup Ambient Weather will begin forwarding weather data to PWSWeather.com and the station will be available for anyone to use.

    It’s also important to note that not all weather stations are created equally (not all measure rain etc.) or installed correctly or maintained in an operational state, so it’s important to only connect to personal weather stations that you know provide all the weather data you need and are properly installed and maintained.

    Hope this helps explain.

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    in reply to: Connectivity issues #72031
    Josh Wheeler
    Keymaster

    EDWARDO

    I was able to update your hub to the latest version.

    Your timers are on the last version we have released.

    Thanks!

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    in reply to: Record of app and bhyve firmware update features/fixes? #72029
    Josh Wheeler
    Keymaster

    This is still being tossed around but no firm plans yet.

    We have a few ideas and differing opinions on what, where and how we communicate the details of updates, features and fixes.

    We appreciate the feedback and interest in knowing what is going into your products.

    Thanks!

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    in reply to: Hose Timer watered even with schedule program off #72028
    Josh Wheeler
    Keymaster

    Let me ask some more questions around here and see what we can come up with.

    Thanks!

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    in reply to: B-Hyve goes dark every 1 to 3 days #72027
    Josh Wheeler
    Keymaster

    FUTUREPUSH

    I updated the firmware on your timer, this should help with connection issues.

    Let us know if you still have any problems.

    Thank you!

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    in reply to: Connectivity issues #72026
    Josh Wheeler
    Keymaster

    I checked your hub and it is not showing as connected, please make sure it is still powered on and within range of your router.

    If any router settings have changed it will have a blinking yellow/blue light I believe, this means you need to update the wifi settings on the hub.

    Check these things and let us know how it goes.

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    in reply to: Smartsense not working #72025
    Josh Wheeler
    Keymaster

    Can you post your timer’s Mac Address so we can check the settings?

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Viewing 15 posts - 1 through 15 (of 277 total)