Forum Replies Created
Just chatted with Orbit support:
4/16/2020 11:26:00 a.m. System: Thank you for choosing Orbit!
11:26:02 a.m. System: Interaction alerting Noelle K.
11:26:04 a.m. System: Noelle K has joined the conversation.
11:26:32 a.m. Derek: hello
11:26:40 a.m. Noelle K: Hello Derek, my name is Noelle and I will be assisting you today
11:26:50 a.m. Derek: hi noelle
11:26:54 a.m. Noelle K: I see that you are just wondering what the latest firmware for your device is, is that correct?
11:27:20 a.m. Derek: correct
11:28:02 a.m. Noelle K: could you provide me with the model number for the timer in question?
11:28:16 a.m. Derek: wt24-0001
11:28:47 a.m. Noelle K: the model number is located somewhere on the timer and is a 5 digit number
11:29:27 a.m. Derek: does it not show it in the app?
11:30:09 a.m. Noelle K: It will show the MAC ID in the app
11:30:18 a.m. Noelle K: I can find your current versin through that as well by looking it up
11:30:19 a.m. Derek: okay, will that work?
11:30:49 a.m. Derek: xxxxxxxxxxxxxxxx
11:31:23 a.m. Noelle K: Yes it should. one moment please
11:32:45 a.m. Noelle K: I see that your device is on the current firmware
11:33:29 a.m. Derek: which is?
11:34:33 a.m. Noelle K: 0020
11:35:23 a.m. Derek: okay, according to forum posts, there is a newer firmware version that just came out which finally adds Homekit support (which was promised 2 years ago)
11:35:41 a.m. Derek: is this true?
11:35:57 a.m. Noelle K: If that is, we do not have that information on our side yet to verify it.
11:36:13 a.m. Noelle K: The newest firmware version that I can confirm is only on our indoor/outdoor timers currently.
11:36:21 a.m. Noelle K: If that includes homekit or not I am not sure.
11:36:57 a.m. Derek: sounds like they give you guys as little information as they give us customersSpread the love!
Yeah, calling BS on the addition of Homekit. Everything is up to date and there is nothing mentioning Homekit in the app nor on the website.Spread the love!
All of the product specific pages in the document are the same, they don’t list it. But they do list it on the main page (page 10) which is an outright lie. None of their products support it, contrary to their CES 2018 claim.
Also, the “coming soon” language is BS, it said that last year in the 2019 documentation, as well as over 2 years ago when this thread started.Spread the love!
Again, you have posted new marketing material, this time for 2020:
On page 10 you clearly state “Works with Amazon Alexa, Apple Homekit and Google Home”
Where is our Homekit support?Spread the love!
@stephen Hey, what gives? Why was the Homekit discussion moved over here to “customer suggestions”?
Homekit is not a “customer suggestion”. It is an announced feature by Orbit 2 YEARS AGO at CES 2018.
We deserve an update.Spread the love!
Lol, rob. Your argument is completely invalid. Regardless of the necessity or or meniality of this, the point is the product doesn’t do what it says it does.
Companies with far fewer resources than orbit provide plenty of updates to their customers, it’s not an unreasonable request to have some updates.Spread the love!
They’ve been happy to respond here before.Spread the love!
Are you blind? Regardless of the page you are referring to their published documentation contains a false claim, which is fraud.
If Orbit doesn’t have the integrity to respond to us, or at least remove their false claims, and have to hide behind their white knight robmehrer, then I will be happy to sueSpread the love!
Another swing and a miss for robmehrer.
Read it again. It doesn’t say “Almost ready to work with homekit”
It doesn’t say “Is broadcasting the tech needed for homekit”
It doesn’t say “Has everything to work with homekit”
It says “WORKS WITH HOMEKIT” – a lieSpread the love!
Nice sidestep, you clearly didn’t read page 8 or 10.Spread the love!
You’re an idiot. Look right here on their website https://bhyve.orbitonline.com/site/uploads/2019/01/Bhyve-Media-Kit.pdf (page 8 and 10) It doesn’t say “Homekit compatible”. It says “WORKS WITH HOMEKIT”. It is advertising fraud.Spread the love!
Again, you still don’t get it. I don’t care what this thing cost me, IT DOESN’T DO WHAT THE BOX AND THE ADVERTISING SAYS THAT IT DOES. THEY LIED AND ARE STILL LYING.Spread the love!
@robmehrer I couldn’t care less what you have to say, you really don’t get this. Based on every one of your responses, you are an Orbit fanboy who can see no wrong in anything they do and can’t admit that they f’ed up big time and lied to us all. STOP DEFENDING THEM.Spread the love!
2 weeks, and still no response from Orbit. ARE YOU MODERATORS EVEN READING THIS FORUM? HELLOOOOOOOOO????????Spread the love!
You don’t have to accuse them, I’ll do it for you
ORBIT ARE A COMPANY OF LIARS WHO USED FALSE CLAIMS AND ADVERTISING (which they are STILL using, btw) TO TRICK US INTO BUYING THEIR PRODUCT THAT DOES NOT WORK AS ADVERTISED.
LIARS LIARS LIARSSpread the love!