Home Community B-Hyve Indoor/Outdoor Timer Won't accept my logon

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #5398
    brewboy
    Participant

    I can’t log into my timer. It says my credentials are wrong, but it’s auto-populated and I know they’re correct. When I say I forgot my password and enter my email address, it says it’s not valid. It’s as if I never had an account.

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    #5402
    TimB
    Participant

    Same for me. Their system must be down or messed up.

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    #5406
    brewboy
    Participant

    Thanks for responding. Glad to know it’s not just on my end.

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    #5414
    [email protected]
    Participant

    Same here. Whats going on?

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    #5427
    brewboy
    Participant

    It’s fixed now.

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    #5462
    Josh Wheeler
    Keymaster

    Thank you for reporting the login issues.

    Our hosting provider had some power issues and the VM one of our servers runs on lost power and had to be restarted. Shortly after that one of the database mirrors went down which halted things again since things couldn’t be committed, this took a little longer (about an hour) to recover from.

    We apologize for the inconvenience and appreciate your patience while we got things back up and running.

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