Home Community B-Hyve Indoor/Outdoor Timer WIFI Disconnects and requires power off-on to reconnect

Viewing 15 posts - 106 through 120 (of 130 total)
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  • #71982
    Josh Wheeler
    Keymaster

    UFG8RS

    Thank you for the reply, it was extremely helpful especially since the other user has the same router as you.

    This is what makes a forum community helpful and valuable.

    Because of your post I was able to give a more informative response that you may also be interested in, see the post just above this one.

    Much appreciation!

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    #72004
    echusa
    Participant

    I seem to be having the same issue and I’m only on 0032 firmware. Can i get my firmware updated
    My MAC Address: 44:67:55:00:16:57

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    #72009
    Josh Wheeler
    Keymaster

    ECHUSA

    I updated you timer’s firmware to the latest.

    Thanks!

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    #76507
    tamw1se
    Participant

    I’m having this issue to the extent that I might as will not have a smart wifi sprinkler. Could I get my firmware checked and updated if needed. The mac address is 44:67:55:01:D8:CA

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    #76573
    Stephen
    Keymaster

    @Tamw1se I have pushed the newest firmware to the latest!

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    #76722
    Dirtywork714
    Participant

    Hello,

    My customer is having trouble with 2 of his bhyve timers. They drop off from wifi connections. Do they possibly need a firmware update?

    Mac address: 44:67:55:02:9E:B7 Firmware Version: 0038 (looks like this is the latest version?) and 44:67:55:40:4F:35 Firmware version 0020

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    #76735
    Stephen
    Keymaster

    @dirtywork714 these are both on the current firmware. How far from the router are these mounted? You may benefit from reaching out to us via email at [email protected]

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    #77134
    pmd5700
    Participant

    I seem to be having the same issues. I’m on Firmware 0039. My Mac Address is: 44:67:55:04:40:94

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    #77219
    Stephen
    Keymaster

    @PMD5700 How far from the router is the timer installed? I have a couple of users that are reporting the same thing, but the majority of these timers are staying connected. I’m wondering if there is something else going on inside your timer. Do you mind if I send you an email and we can get a little more information about your system?

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    #77244
    lbiaggi1p
    Participant

    Sorry, not much more to contribute and wasn’t going to spend much more time calling and troubleshooting and why I got it disconnected and replaced with OpenSprinkler unit. The rep told me can’t be more than 30′(despite typical wifi is at least 200′). All I can say is my signal strength at the unit showed 4 but never less than 3 bars, unit was about 30-40′ fm router with no more than 2 wood/sheetrock walls with windows and 1 stucco wall to penetrate. The new unit shows same strength but never lost connectivity on the internet.

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    #77254
    pmd5700
    Participant

    @stephen I was able to get it pretty stable by tweaking my WiFi AP’s a little.

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    #77257
    robmehrer
    Participant

    I found this issue to be more related to the AP… When I was using the ISP supplied Wireless AP (Frontier) I had major issues even with the strength being 4 bars. Newer APs have band steering and wont connect properly to older or slower Adapters. I switched over to a Linksys EA6400 and I have had very stable connection never drops. When I was on the Frontier and had my Phone or laptop in the garage (5GHz) I would lose the Timer connection. I believe the AP was band steering and turning off the slower antenna speeds to accommodate my faster devices.

    Without getting too technical an AP (newer AP’s) have a logic in them to move devices from crowded 2.4GHz bands to the unsaturated 5GHz band. However not all devices support 5GHz. Wireless is half duplex which means it can send or receive only on one antenna. When you have a MIMO Band Steering AP you have a little more headroom but ultimately the AP will disable the 2.4GHz radio and give the 5GHz range to the rest of your available antennas to carry the heavier throughput load. When this happens older devices that are 2.4GHz only get dropped because they dont have logic or an antenna that can push them over to the 5GHz band.

    All that said if your AP has one SSID and supports 2.4GHz and 5GHz on that same SSID your Router is band steering. I always setup two different SSIDs, one for each Band. Something like Roberts_wifi_2.4Ghz and Roberts_wifi_5ghz. This way I know what devices to connect to what SSID/Band.

    Between 2.4 and 5Ghz, 2.4 has a farther range than 5ghz. This has to do with the signal amplitude. The 2.4Ghz band has a low short peak on its amplitude which means its more linear and travels farther but carries data due to the lower power and amplitude. 5GHz is the opposite which gives less range, less penetration power, but can carry more data.

    Unfortunately I think older non dual band devices will begin to have this issue as IOT (internet of things) begins to grow more and more. I hope this sheds a little light on what i believe to be the issue with this disconnects. I honestly dont think its all Firmware. I think its how the APs are handling 2.4Ghz Adapter with band steering and the firmwares inability to re-pole the AP and request 2.4Ghz again. Since you have to enable it with a phone app to establish the original connection i dont think the Adapter knows what to do when it loses that 2.4 SSID.

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    #77261
    robmehrer
    Participant

    Also!! forgot about this!! DO NOT INSTALL CFL or LED bulbs in the garage if you expect wifi to work out there! If you put CFL in your Garage door opener good luck getting your clicker to work! lol Same goes for Wifi. CFL and some LED bulbs feed back and can cause ESD around the lighted area. IF you have a Light in between the controller and the AP you could be killing your signal with the ESD plum from the light! I found that out the hard way!! Wasted $$$ on cfl and led bulbs!

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    #77268
    pmd5700
    Participant

    It’s as if my b-hyve saw my last message. This morning it disconnected for some reason and hasn’t reconnected automatically. I’m traveling so I can’t power cycle it right now. Nothing else on my network disconnected or had any issues this morning.

    Picture of Disconnect

    Stephen, yes you can send me an email.

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    #77287
    pmd5700
    Participant

    When I got home. I noticed the entire screen on the unit was blank. The unit was still plugged in and there was power on the outlet but nothing on the screen. When I unplugged it and plugged it back in, everything came back up normally.

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