Home Community B-Hyve Indoor/Outdoor Timer WIFI Disconnects and requires power off-on to reconnect

Viewing 15 posts - 31 through 45 (of 130 total)
  • Author
    Posts
  • #2017
    drapchun
    Participant

    Hello i have two timers that need new firmware. can i pm you my mac addresses?

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    #2022
    aewithro
    Participant

    I too am in need of a firware update. Constant disconnects. Current firmware version 0031.

    44:67:55:01:cd:66

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    #2029
    Lcav
    Participant

    I think I’ve been having the same issues and have tried repairing the connection, disconnecting and reconnecting, etc. My MAC address is 44:67:55:00:ED:0D

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    #2035
    Jim90710
    Participant

    I’m having the same issue. Disconnect, reconnect, reset, ect. My MAC is 44:67:55:01:1b:5B

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    #2070
    gstar
    Participant

    I’m also having the same issue. My MAC is 446755006ff3

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    #2075
    Ryan
    Participant

    @Sandrops Aewithro jim90710 and gstar, I’ve updated the firmware for all of your timers. Please let us know if you have any other issues.

    @Alcav, I cannot update your firmware unless your connected to Wi-Fi.

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    #2085
    Lcav
    Participant

    I’ve tried resetting the WiFi connection (reset device connection, update WiFi settings, power off timer and resetting, etc.) – the App just says the unit is offline. On the timer, there is an exclamation point flashing next to the wireless icon.

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    #2088
    Ryan
    Participant

    THE EXCLIMATION MARK MEANS THAT YOUR TIMER IS CONNECTED TO YOUR ROUTER BUT NOT YOUR WI-FI. yOU CAN TRY RESETING YOUR ROUTER, AND MAYBEY unplugging THE GREY RIBBON CABLE in your timer for 5 seconds. If that doesn’t work you will likely need to contact your internet service provider and check with them.

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    #2093
    Ericmkelly
    Participant

    I am having the same issue, can you update my firmware?

    44:67:55:40:73:8D

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    #2096
    Lcav
    Participant

    Wow – thanks. Reset the unit again as you instructed, WiFi is working fine, still won’t connect to the network. It just times out. Another orbit rep said the unit is faulty.

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    #2099
    joherbert
    Participant

    Having the same issue, my MAC is 44.67.55.02.84.64

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    #2108
    Ryan
    Participant

    @ericmkelly, I’ve updated your timers firmware.


    @joherbert
    , we cannot update your firmware unless your timer is connected to internet. Please contact product support is you need any help reconnecting your timer to Wi-Fi.

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    #2126
    R
    Participant

    I am having trouble getting my phone to pair with the timer. I tried resetting. I tried deleting the app and starting all over. The timer will not respond. Help MAC: 44:67:55:02:D8:B9

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    #2130
    Ryan
    Participant

    ok, well if you’ve reset the timer try pulling the grey ribbon cable out for 5 seconds and then plug it back in and then retry the pairing process. If you still cant get it to pair please try contacting our product support line.

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    #2154
    Lcav
    Participant

    I tried disconnecting the grey ribbon cable on Monday evening with no luck.

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Viewing 15 posts - 31 through 45 (of 130 total)
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