Home Community B-Hyve Indoor/Outdoor Timer Unable to reconnect to timer

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #684
    j00nyu12
    Participant

    A few days ago I had to reset my phone because of stupid reasons. I ended up having to download all my apps all over again. Well, after downloading the bhyve app I tried logging in and pairing the timer and then a box pops up saying,

    “Timer appears to have connected to Bhyve server, but unable to register timer w/ account. Timer may be associated with another account.”

    So I login to my account on the website and it pops up a box that says,

    “There is not a timer fully set up on your account. Please connect a timer to your account using the Android or iOS versions of the b·hyve app.”

    Please help.

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    #731
    Justin
    Keymaster

    Hey there JOONYU12, I apologize for not responding sooner! We need to get your timer off the server so that you can re-pair it. What’s your MAC ID?

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    #4178
    Adamsouvannaly
    Participant

    I have the same issue, I called the support people and they deleted my multiple accounts. However after reading this I do need my Mac address reset as well. Do I have to call in again?

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    #4242
    Ryan
    Participant

    @Adamsouvannaly, If the product support team has already deleted your multiple accounts, then you should be fine to log in with whatever account you kept. Your timers mac address cannot be reset it is specific to that unit. We just use it to pull up your timers/account information. If you’re still having troubles logging in and/or accessing your timer please let me know.

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    #4252
    markmckinley
    Participant

    Still unable to reconnect just keep saying connection failed

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    #4325
    Ryan
    Participant

    Hello markmckinley, are you unable to connect your phone to your device? Or are you unable to connect your timer to Wi-Fi?
    You may need to possibly factory reset your timer, unplug your ribbon cable for about 5 seconds, power cycle your timer (and maybe router), and then try connecting your device. Please let us know if you need any further assistance, and we’d be happy to help.

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