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  • #71772
    Bearwise66
    Participant

    So I lost the Wifi connection and tried unplugging and plugging back in to reset, but it didn’t work. I then tried the factory reset button inside and the timer now is flashing all symbols/icons/numbers and such of the lcd screen endlessly.

    Any suggestions or is my timer dead?

    Thanks for any help!

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    #71781
    Josh Wheeler
    Keymaster

    BEARWISE66

    What’s your timer’s MAC Address, this will tell me what version it is if the timer still has a profile on our server. You can find this on the swing panel of the timer or in the app under device details.

    Thanks

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    #71783
    Bearwise66
    Participant

    The MAC address is: 44.67:55:02:38:F6
    Firmware 0032
    Hardware wt25-0001

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    #71786
    Josh Wheeler
    Keymaster

    BEARWISE66

    Okay, that’s a Gen1 timer and if it is stuck in the full screen flashing then there’s not a lot we can do.

    Have you tried pushing and holding the Reset button for 10 seconds? If so and it’s still not responding then we’re probably going to have to open a support ticket to get a replacement in the works.

    Please contact our tech support team at [email protected] or call 1-800-488-6156, please include your timer’s Mac Address for faster help.

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