Home Community B-Hyve Indoor/Outdoor Timer Time/Date massive drift

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  • #5675
    sphudson
    Participant

    My device is unable to keep the time/date accurately. If I set it, then it falls behind by several hours after a day or two. My device addr is 44:67:55:03:04:B9. Thanks

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    #5676
    sphudson
    Participant

    Note that my firmware version appears to be 0023, Hardware version WT25G2-0001

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    #5685
    Josh Wheeler
    Keymaster

    SPHUDSON

    The timer relies on the server to set the date and time based on the timer’s location.

    Your timer does not currently have a location set, it needs at least the postal code.

    You can update this in the device detail screen.

    Hope this helps.

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    #5686
    Josh Wheeler
    Keymaster

    SPHUDSON

    Also just noticed that your timer isn’t actually connected. It was reporting that it was watering but it was beyond the scheduled time so I tried to clear that but it could not and then I was able to see that the timer wasn’t actually connected.

    It may just need to be power cycled to reset that.

    Once reconnected we could also push a firmware update to it for you.

    Thanks!

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    #5688
    sphudson
    Participant

    Thanks. I updated the address/location. I also power-cycled the unit so that you can update the firmware. I am (and have been) able to connect to my device via the App while on 4G/LTE or within my own home network.

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    #5689
    sphudson
    Participant

    Note that I manually started my programs the other day because the timer was off and was not watering automatically due to my schedule (which might explain what you saw in the logs/history).

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    #5699
    Josh Wheeler
    Keymaster

    SPHUDSON

    I was able to upgrade your timer to the latest version.

    Let us know if you see any issues.

    Thanks!

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