Home Community B-Hyve Indoor/Outdoor Timer Sprinklers Turning Off

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1605
    jax1723
    Participant

    Sprinkler company was here today trying to get these running and we’re experiencing problems.

    Initially they were timing out and I wasn’t able to log on/update password. Was told by chat (the one time it worked) that servers where down. That has since been resolved.

    Now I’m able to turn the sprinklers on from box or phone (iOS – updated app today still problems) and they run but turn off after only a few seconds. The timer on the phone keeps going for the full 10 minutes it’s set for like its’s working and when it gets to the end I get the message that watering is complete. Have tried this multiple times on all zones and the results is the same.

    Trying to resolve this via live chat multiple times this morning was extremely frustrating being cut off / not answered.

    Please advise.

    Thank you

    Spread the love!
    #1636
    Ryan
    Participant

    Hello jax1723, if you could give me you mac address I can take a look at your timer.

    Spread the love!
    #1638
    ldas1
    Participant

    Ryan, im having terrible difficulty with my time. My MAC is 44:67:55:01:64:8C

    Spread the love!
    #1639
    jax1723
    Participant

    Thank you.

    Mac is 44:67:55:01:68:07

    [url=https://ibb.co/bZqfAd][img]https://preview.ibb.co/k35DVd/IMG_4423.png[/img][/url]

    Spread the love!
    #1645
    Ryan
    Participant

    you’re welcome jax1723. Also I’ve just sent you an email about your timer.

    Spread the love!
    #1733
    jax1723
    Participant

    I tried what you suggested via email (pulled the ribbon and do a hard reset then update wi-fi connection) multiple time and I’m still experiencing the same problem of they run for a few seconds; turn off for about a minute; run for a few seconds etc.

    So far I’ve had to pay my sprinkler company for a service/startup that they weren’t able to complete; take time off of work to meet them, and now spending more time on the weekend and getting nowhere.

    Please advise or send a new unit asap. This one is less than a year old.

    Thank you

    Spread the love!
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Spread the love!