May 25, 2018 at 12:19 am #2205shanethomas28Participant
Hello, I’m in a pickle. I’m unfortunately out of town and I noticed my device hasn’t watered my plants since the 16th. I’ve tried to remotely start watering but I keep getting an error message “Server took too long to respond.” Everything was working properly before I left. Both the hub and smart hose timer say they are connected but I can’t get them to respond. My hub’s address is 44:67:55:20:34:EF and the hose timer is 44:67:55:10:62:B1 with firmware version 32. I also have the newest version of the iOS app.Spread the love!May 25, 2018 at 1:44 pm #2212
Mine has also started to do the same thing. Worked fine up until about a week ago and now I get server took to long.Spread the love!May 25, 2018 at 4:34 pm #2218
Hello shanethomas28, I’ve checked your timer and it looks like it’s not connected to internet right now. So you will not be able to receive any commands form your phone. I suggest re-connecting it to Wi-Fi when your back in town.
@jpetrarca4, Have you tried re-pairing your timer?Spread the love!May 25, 2018 at 4:46 pm #2220shanethomas28Participant
Ok Ryan, thanks. Is there a guide to walk me through reconnecting the timer to the internet?Spread the love!May 25, 2018 at 5:02 pm #2222
I’ve tried repairing, it shows that it’s connected just doesn’t water and when I try to manually water it says server took to longSpread the love!May 25, 2018 at 5:23 pm #2223
I’m having the same exact issues. I restated the device and deleted the app and redownloaded it and it keeps saying the same exact thing.Spread the love!May 25, 2018 at 5:24 pm #2224
I also tried reaching out to Live Chat twice now and no one answers…Spread the love!May 25, 2018 at 6:10 pm #2242
Hello Katew your hub is not connected to internet right now so I cannot give it a firmware update. You wont be able to control your timer with your phone till you update your Wi-Fi settings.Spread the love!May 25, 2018 at 6:25 pm #2247
I unplugged the hub, plugged it back in, removed the batteries from the timer and put them back in. And reset the connections in the app and that fixed it.Spread the love!May 25, 2018 at 6:34 pm #2250
@shanethomas28, There are some pairing videos on our you tube channel for the timer and hub. To update the Wi-Fi settings on the hub you need to press the button (the hexagon with the b in it) five times in rapid succession and then go to your hubs device details page and select update Wi-Fi settings.Spread the love!May 26, 2018 at 1:00 am #2264
I did the five times fast but then it turned red? And i pressed it again and it turned on. So now my app isnt picking it up at all now.
Please let me know what i should do next, thanks-kateSpread the love!May 26, 2018 at 2:21 pm #2272
So I narrowed it down. It’s the hub part that I plug into the wall. It’s constantly green, I tried unplugging it or pressing the b button or holding down the b button and it’s not changing to Blue for me to repair it to the app.
Thanks- kateSpread the love!June 7, 2018 at 2:36 am #2789kdub454Participant
I’m having the same issue, repairing didn’t work. Is there a solution that doesn’t require re-setting up the timers? My hub firmware is DEBUG-0017Spread the love!June 7, 2018 at 5:19 pm #2813
Could I please have the mac address for your timers? thank you.Spread the love!June 7, 2018 at 6:42 pm #2834kdub454Participant
WiFi Hub – 44:67:55:20:46:9e
Timer 1 – 44:67:55:10:6B:6F
Timer 2 – 44:67:55:10:AD:03Spread the love!
- You must be logged in to reply to this topic.