Home Community Server Interruption – 7/30/2018

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #5419
    Brad W
    Keymaster

    As you may have noticed, we experienced a server interruption this evening.  It has been resolved and you can login to your app again.  If the B-hyve app is asking for your login credentials, just hard close your app and open it again to avoid inputting your login info.  Thanks for your patience!

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    #5426
    brewboy
    Participant

    It works great now. Thanks for fixing it.

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    #5439
    SMK
    Participant

    Thanks for the update Brad! (BTW any word on an update for the Hub dropping WiFi that multiple folks in this forum have asked about; including me?)

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    #5442
    mwurch
    Participant

    I am still having issue getting logged in. I cannot get into the app and nor can I log in online.

    Frustrated.

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    #5448
    Brad W
    Keymaster

    @MWURCH, sorry to hear you are still experiencing issues! Did you try the password reset to see if it was a password issue after the hard app close didn’t work?

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    #5449
    Brad W
    Keymaster

    @SMK, I just spent some time looking into the issue you mentioned from previous posts. There are some edge cases where it can go offline and we have been able to recreate that. Our firmware engineer already has a new build of the firmware we are testing for that specific issue. Does your hub come back online by itself, or do you have to power cycle the unit to bring it back? Thanks!

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    #5450
    SMK
    Participant

    hi brad,
    The hub does not come back online by itself / so i have to either power cycle / or use the option in the app to update wifi settings (just using the same AP etc), after which the hub will remain connected for a few hours and then drop again.
    I’ve tried the reset device connection option and that doesn’t work.

    Thanks to you/your firmware engineer for looking into the issue!

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    #5451
    Brad W
    Keymaster

    Thanks for being patient as we fix it! Unless there are other changes to the firmware, it will be version 23 that will roll to your device. Provided the hub is connected, the update should automatically roll out to your device. Look for it in the next week or two.

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    #5452
    SMK
    Participant

    ok! the hub is connected (on/off) as much as possible. I (and i’m sure all the other orbit b-hyve users that have asked about the issue in the forums) really appreciate you taking the time to troubleshoot/fix this edge case issue.

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    #5455
    mwurch
    Participant

    I am not able to reset the password. When i try it states invalid. The new password is to be 8 characters and that is not working.

    Yesterday it went off line and has not been on since.

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    #5459
    kalanioc
    Participant

    I am receiving a “Timer taking too long to respond” error message. It was working fine yesterday and once this morning. Could this be a related issue?

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    #5615
    szultzie
    Participant

    I am also seeing what KALANIOC is seeing after the server interruption. “Timer taking too long to respond” error message

    I have hard restarted my app and even rebooted my phone. I also went into thr app and tried doing a test of teh zone, and get the same issue.

    Plus i tried deleting the zone and programs and still nothing. I even went into settings, devices and resett eh connection to the hib and timer, and it all shows up as connected and working.

    But still cant water or test.

    -Peter

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    #5616
    szultzie
    Participant

    When i do a test it also gives me an error, Server took to long to respond.

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    #5618
    szultzie
    Participant

    I even uninstalled teh app, and download it, i am on iPhone iOS 11.4.1

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