Home Community B-hyve Smart Hose Faucet Timer Please Reset Device Connections

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  • #71965
    aguedry
    Participant

    It seems that all of my devices are Off and I’m unable to change them to auto. Can you reset them?
    44:67:55:10:53:6F
    44:67:55:10:BE:26
    44:67:55:10:0C:96
    44:67:55:10:C8:56
    44:67:55:10:0A:B6

    Hub:
    44:67:55:20:15:b6

    Thanks
    Angie

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    #71966
    Josh Wheeler
    Keymaster

    AGUERDY

    I updated your hub firmware to the latest and checked the timers.

    They respond most of the time but they are defaulting to the Off mode. This is an indication that the battery is too low to remain in Auto mode. Unfortunately, there is still a bug in the hub firmware that we’re working on ironing out that causes the hub to not report the correct battery percent to the server and subsequently to the app so what I see from here is probably inaccurate.

    The timer named “Landscaping Right” is showing 7%, which is too low to operate the valve and I’m guessing that percent is a bit outdated too and that the others are probably pretty close to similar to that one (not knowing anything at all really, just a guess).

    Here’s how you can tell for sure though. Get in close proximity to each timer and then open the app and switch to the one you’re nearest to and tap the Network Icon in the upper left corner of the app then tap on Connect Via Bluetooth. This will connect the phone directly to the timer if it is able or has enough battery power left, once it is connected the timer will report it’s battery percent to the app which will also update the server with the correct amount. Repeat these steps for each timer to check the current battery percent.

    The timers have a safety mechanism that disables the valve from opening if the battery percent is at or below 15%. This is to make sure that there is enough battery power to close the valve after watering has completed. If any of your batteries are close or below this amount it’s time to replace them.

    If this does not resolve the issue please let us know and we’ll look into it more.

    Thank you!

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    #71993
    daskm
    Participant

    Hi

    I am having a similar issue. My timers will not stay in the Auto position despite a reported battery percentage of 86%. I have replaced the batteries in both of the timers which didn’t change the percentage or solve the issue.

    Two Timers:
    MAC: 44:67:55:10:77:0E
    MAC: 44:67:55:10:A5:3E

    HUB:
    MAC: 44:67:55:20:51:42

    Can you please reset them and update the firmware? Thank you.

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    #71999
    Josh Wheeler
    Keymaster

    DASKM

    I checked your timers, the Front Yard is not responding to me either at the moment.

    Can you please check the battery percent manually? You can do this by launching the app and then tapping on the Network icon in the upper left of the app’s home screen then say Connect Via Bluetooth, this will make sure the timer has the correct Data/Time setting and update the server with the correct battery percent.

    To disconnect tap on the Network icon again and say Disconnect Bluetooth.

    Thanks!

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    #72000
    daskm
    Participant

    I tried to access the timer via bluetooth via the technique you suggested and this only worked intermittently. It then listed the timer as having 0% battery life (even though these batteries were changed < 1 week ago). I deauthorized the timer, replaced the batteries with new batteries, and re-installed the timer. Again, when I connected via bluetooth it would connect but indicated a 0% battery life. When connected via bluetooth it would successfully trigger a test, but if I try to connect via Wifi it times out.

    Even with installing and reinstalling the timers every few weeks, I have had some version of this happen with both of the timers since I bought them this spring and it has been incredibly infuriating. The battery issue is new, but the inability to connect reliably is persistent.

    Please let me know what my next course of action is. I am happy to discuss over the phone if you’d like to contact me via email. Thanks.

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    #72011
    Josh Wheeler
    Keymaster

    DASKM

    I just noticed that the location on your hub was not set, I copied the location from one of your timers to the hub. This is a real long shot but I’m wondering if this is at least part of the problem. The server sends the time to the hub based on its location, if the hub didn’t have a location then the server would send the wrong time or not send one at all. So, if you connected to it via the phone it would later be updated to the wrong date/time or the date/time wouldn’t be updated and the timer’s clock will drift over time.

    So, let’s see how this goes, if we need to we can dig a little deeper.

    One other thing to check, when you pull the battery tray out of a timer is there moisture on it or in the battery compartment?

    Thanks!

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    #72017
    daskm
    Participant

    Thank you Josh. The updating of the location on the hub seems to have solved the problem! Hopefully this is a durable fix. Thank you for troubleshooting this issue with me.

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    #74132
    aguedry
    Participant

    Hi Josh,
    Sorry it took me so long to get back with you.
    I followed your instructions and replaced all of my batteries. That fixed one timer. The others still won’t stay in auto mode.
    I replaced all batteries with new batteries and the app still shows some with extremely low battery level.
    Can you take another look and see what’s going on?
    Thanks
    Angie

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    #77506
    daskm
    Participant

    Hi Josh –

    I have re-established my system for this year and I cannot reliably get my two timers to stay connected to my hub. All timers have brand new batteries and all have updated firmware. The locations of the hub and timers all match exactly.

    Two Timers:
    MAC: 44:67:55:10:77:0E
    MAC: 44:67:55:10:A5:3E

    HUB:
    MAC: 44:67:55:20:51:42

    Can you please investigate as to why they will not stay connected?

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    #77531
    Alberto Swett
    Participant

    I’ve connected 6 timers and a hub so far for a new drip system I’m installing. One of the timers kept getting disconnected all of the time. Under devices, my other timers show a green button that says “Control This Device”, but the one having problems only says “Control Via Bluetooth”. I also noticed that for some reason, it wasn’t associated to a device group like the others. I tried “Reset Device Connection” and that seemed to allow me to connect and test the timer and new drip system. But kept getting disconnected. I then tried to “Deauthorize Device” and it said I would have to re-pair the device. Once I did that I’ve been unable to pair the device again. I get the error: “Uh oh, The device appears to have connected to the B-hyve server. but we are unable to register the device with your account. The device may be associated with another account. (which is not)”. Also says to call support at an 800 number that drops the call. When I visit my.orbitbhyve.com though, I oddly only see one of my timers listed under devices and it’s not the faulty one. It’s the first one I installed, all others are missing including the hub.

    Lastly, I’ll point out that during the timer pairing process, at end when it tries to associate a device group I got an error for each timer that it was not able to add to a device group. But hitting the back button all the way back and in settings showed that it did work; for all except the one that was causing problems.

    Per this topic, I think what needs to happen is that my device needs to be deleted from the server so I can pair it again. MAC address is: 44:67:55:11:A3:1A. Would someone kindly delete it for me?

    Thx.

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    #77558
    Alberto Swett
    Participant

    OK, so apparently no one from Orbit Support reviews posts here as there have been no replies in several weeks on many posts. Additionally calls to the 800 number results in hanging-up on the caller when asking for Support with a suggestion to come to this site. The only way I can solve my problem (sadly) is simply to return the product to Amazon as defective product and order a new one.

    Suggestion: Enable self help. I should be able to login to my.orbitbhyve.com and reset my own device. Instead, when I go there I only see one of my 7 devices and not the one I need to reset. And when trying to pair again on my Android, system cannot detect that my account was the account that previously registered the device and requires an actual employee at Orbit to manually run a command to delete it. But there is no access to contact support for it’s like a black hole where customers are left to fend for themselves.

    I really want to love these products, cause when they work they work great, but these issues are really making it hard.

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    #77621
    Stephen
    Keymaster

    @daskm I show that all 3 of your devices are now connected and holding the connection, are you still experiencing issues with these?

    @albertoswett the my.orbitbhyve.com website is an out of date tool, but we have a beta portal that you can use to control and manage your devices, You can view this tool at techsupport.orbitbhyve.com. Additionally, your timer under the MAC ID 44:67:55:11:A3:1A is not showing up on our server. I would recommend doing the reset again and removing the batteries from the timer, and then attempt the pairing process again. If this does not work, reach out to us at [email protected] and one of our agents will be able to get this sorted out for you.

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