Home Community B-Hyve APP Forum Not able to connect to wifi

Viewing 15 posts - 31 through 45 (of 81 total)
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  • #3999
    busybee2498
    Participant

    I was told I have the latest firmware and I keep losing connection and then reconnecting days later.
    I really believe that these systems have old WiFi technology.

    my wifi box is about 30 feet away

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    #4062
    jskjolda
    Participant

    my system is back off line again this morning. I do hope this is not a pattern, it is unacceptable.

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    #4144
    Ryan
    Participant

    If you can’t get your timer to connect there are a few different thing you can do.
    1. reset the device connection
    2. update the Wi-Fi settings
    3. Factory reset the timer and try updating the Wi-Fi settings
    4. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
    5. reset your router. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
    6. If the Wi-Fi symbol is display an exclamation mark it is connected to your router, but not receiving internet. those are issues not with the timer. If the suggestions above don’t help you will need to contact your ISP.
    7. If it doesn’t connect after all of that, there was no exclamation mark, or you need any other help please let us know.

    Also If you are able, edit your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up.

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    #4208
    kushieme
    Participant

    I just checked my timer and again, it is offline. I wad told last time to call in to contact support, which I did several times, waiting in the queues multiple times for over 40 minutes. So I escalated to a manager who finally called me back. They were unable to resolve my connection issues since I was away from my home and not in front of the timer. I was told not to worry because my time was still continuing to water. When I returned home, I found dead plants (does not take long in AZ). Now I am again in the same situation…no connection! What good is a wifi timer if it doesn’t stay connected or continue watering,

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    #4212
    [email protected]
    Participant

    I am having this problem now. I disconnected the devices from my app but now i cannot reconnect them.
    smart hose faucet timer with hifi hub
    MAC: 44:67:55:10:67:6A

    and for some reason I cannot log into this site with the account I use for the app. THis site knows the login but not the password. Had to setup a diff account.

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    #4222
    Ryan
    Participant

    @kushieme, If you’ve tried all of the above steps could you please provide us with your mac address to take a closer look? Thank you!

    @[email protected], when you’re reconnecting them are you not able to add them back to the device or just to Wi-Fi? If your hub is still connected could you provide me with its mac address.

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    #4227
    busybee2498
    Participant

    Is there a new version of this product? I assume the WiFi is old technology which causes it to be unstable.

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    #4245
    [email protected]
    Participant

    I just get the “cannot find device. ensure your hub is powered on.

    THe hub is flashing blue. the faucet is flashing blue then yellow.

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    #4247
    kushieme
    Participant

    MAC: 44:67:55:40:52:2C

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    #4267
    sheila4523
    Participant

    Product worked well for a few days then I started getting offline issues on and off throughout the day. The system will go back to normal operation then offline. It’s happening on a regular basis. I’ve tried all the steps on the help blog but no luck. Start to regret why I bought this product. Mac 44:67:55:02:A9:A1.

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    #4354
    Ryan
    Participant

    @kushieme, If you are able, edit your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up. Please let me know if you’re able to connect after adjusting your router settings, or If your unable to adjust your settings.

    @[email protected], since your deceives cannot even be found please call in to our product support line, as you may have a defective unit. Thy can help you verify for warranty replacement.


    @sheila4523
    , I’ve updated your firmware. So please let me know if you have any further issues, and i’d be happy to help.

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    #4382
    [email protected]
    Participant

    I reset my router and now having all the same issues. How does someone call into customer service during business hours if we’re on the west coast? 2pm is when you close for PST?

    It simply says “WIFI Connection cannot be found” on my iOS.

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    #4397
    Ryan
    Participant

    Hello [email protected], We actually close at 5PM MST which would be 4PM your time. Our call hours are 7AM-5PM MST on weekdays, and then 9Am-1PM MST for Saturdays (however only some agents work on Saturdays so I believe it’s kind of busy, usually the middle-end of the week is best).

    So you’ve had your timer connected before right (it’s not a new installment)? Have you checked your router so your DNS settings are 8.8.8.8 with 8.8.4.4 as a back-up? Also our timers only connect with a 2.4Ghz network. You could also try factory resetting your timer, unplugging your timers grey ribbon cable for about five seconds, and then proceeding to update your Wi-Fi settings. If you have any other questions, or need any other help connecting your timer just let me know.

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    #4555
    CJS
    Participant

    Please update my unit firmware.
    MAC Address: 44:67:55:03:11:9c
    Firmware Version: 0023
    Hardware Version: WT25G2-0001
    Wi-Fi Version: 0

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    #4625
    Ryan
    Participant

    Hello CJS, version 23 is currently the latest firmware version for your particular timer. If your also having connection issues please try the previously posted suggestions.

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