Home Community B-hyve Smart Hose Faucet Timer No longer "automated"

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  • #2142
    #2144
    aguedry
    Participant

    Oh yeah – I’m totally disappointed in this product. I have 5 hose end timers and have had nothing but trouble with them. I have one now that won’t water programmatically at all – it will if I water manually – but then it cycles on and off for about 20 minutes and sends me notifications once a minute. I’ve thought about deleting the program and re-adding it but I really shouldn’t have to do that. This has been a complete waste of money.
    Angie

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    #2204
    Winkyboy
    Participant

    So, I have an update: Perhaps in some karmic way, the morning after I posted this complaint, the timers ALL went off at the times selected for them. Just, it seems, not the DAY. I’ll post back in another couple of days to report whether this is just an app issue – maybe it’s incorporating some kind of 24-hour defect or something, and it’ll just activate on the days it’s NOT scheduled. We’ll see.

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    #2217
    Ryan
    Participant

    @winkyboy, If you could give me one of your devices mac address I can take a look at your system for you.

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    #3809
    Marotta
    Participant

    I am having a similar issue. I have 2 hose tap timers (21005), one is connected to a drip irrigation system in my garden and one is sitting on my kitchen table so that I can try settings without walking back and forth to my garden. My WiFi signal is strong throughout.

    I can operate both hose timers manually from my iPhone. I can run “Test” and also the “Recalibrate Flow Rate” and they both run fine. What does not work at all is any programs that I set up. Very frustrating. I activated the second hose tap timer after calling support and being told to do a reset, reconnect, and I even went as far as deleting the device and adding it back in again. That device behaves as it did before the reset. I then decided to add a second hose tap device, as the tech I spoke to believed I had a bad one.

    I now have two hose tap timers on the same network. Both work the same – manually. Any attempt to automate results in nothing happening at the specified time. I receive no notifications, even though they are set up. Teh new second hose tap timer behaves exactly as the first one.

    When I log into my account on my.orbitbhyve.com things don’t seem quite right there. The account screen says my timer is OFF. It only shows my hub; no hose faucet timers. I go into a sub screen and set it to on and it still says off. All of my programs show up, but only one device shows up there.

    I can’t have my garden die due to lack of water. This stuff needs to work as promised. There seems to be little help or documentation about the online account which I presume is the “brain” controlling all the automation, which is not working for me.

    Can someone help?

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    #3815
    Winkyboy
    Participant

    @Ryan – here’s one of my hose taps: 44:67:55:10:A6:03


    @Marotta
    – ONE bit of knowledge I can pass along: I’ve been told that when a device is reported as “off” it can actually mean that it’s just sleeping to conserve battery.


    @all
    – as an update, my devices DO seem to be working again. They’re all currently set to an alternating program, and I thought I had them set properly to all go on the same day, but one of them seems to be off – that’s probably my mistake, but it is because I had to reset that particular device (so that’s the second device that had to be removed and re-added since starting this thread).

    I don’t seem to have turned on any kind of smart watering any more (I purposefully chose that), but it does seem to still be skipping rainy days. Except that one device (Ryan that’s the one I gave you). It seems to be off one day on that, too.

    ANYWAY. This interface is HELLA confusing, but for me, FOR NOW, they all seem to be firing automatically on an altering day schedule. -ish.

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    #3816
    Marotta
    Participant

    Update: After fiddling with the B-Hyve App on my iPhone last night I think I got my hose faucet timers working! Seems that in order to properly set the time and data on the hose faucet timer, you need to connect directly to the timer from your app VIA BLUETOOTH momentarily, then switch back to normal WiFi. Doing this made a message I had never seen before appear: “Incorrect Time Detected – A significant time change was detected. … The time has been corrected and operations will now run correctly as scheduled.” And then after that step – My scheduled programs for watering run now.

    Here is that app screenshot with the message I giot when I switched over to Bluetooth:

    https://www.dropbox.com/s/ob4vhnu45odi7ui/IMG_6761.PNG?dl=0

    This should be added to the the installation guide. It is a critical step to get automatic watering working!

    My next issue – Zone History reports two waterings for every scheduled watering that runs, timed 1 second apart. Not a big deal, just wondering why the app would do that?

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    #3838
    Ryan
    Participant

    @Marotta, Thank you for you post, you are correct if you switch you connection to Bluetooth it will help resolve any date/time issues. also if you have issues where you programs will not run or save setting them while connected to Bluetooth will also help.


    @Winkyboy
    , Ive updated the firmware for your B-hyve hub1, however your hub2 needs to be connected to internet in order to receive a firmware update. like Morotta said and connect to Bluetooth. you might get a message that says something about the time being off. If that shows power cycle your timer. If it still isn’t working set the program through Bluetooth, and then reconnect to Wi-Fi.

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    #3851
    Marotta
    Participant

    Now that automated watering is working….

    How do I get my account on https://my.orbitbhyve.com to accurately show what I have?

    I have a 12-station B-Hyve Timer at one home and 2 Hose faucet timers connected to a Wifi/Bluetooth Hub at another home. When I log into https://my.orbitbhyve.com and flip through the pages, things do not look quite right:

    The HOME page states: “You Timer is currently set to OFF”
    The SCHEDULE page shows all the programs for all the devices combined into one calendar.
    The PROGRAMS page shows an incomplete combination of programs assigned to different devices.
    The ZONES page is blank, and there is no way to add in any of my zones.
    The SETTINGS page has my account info, but under DEVICES, all I see is one device (my hose faucet hub) with a picture showing the 12-station timer. No way that I know to add the other devices.

    Is the web based account at https://my.orbitbhyve.com able to handle multiple devices?
    How do we fix this?
    Or should I not try to use it?
    Or can someone “service” my account to make it reflect reality?

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    #3859
    Ryan
    Participant

    That site will only show one device and is no longer in use. You could try this site, however it is just a beta https://techsupport.orbitbhyve.com/#/

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    #3866
    Marotta
    Participant

    Ryan –

    Thank you so much! That new site is sooooooo much better.
    Thanks for sharing.

    – Mike

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    #3893
    Winkyboy
    Participant

    Thank you Ryan – I actually have hub2 sitting unplugged because I bought it by accident and don’t really need it. 🙂 But if I hook it up again, I’ll make sure to get the firmware updated!

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