Home Community B-Hyve APP Forum My schedule disappeared

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  • #711
    dwballance
    Participant

    This morning, my first smart watering cycle ran. Once it finished, my app now shows “You have no programs scheduled.” How do I get the program back? Seems like at this point I have to switch to pre-programmed cycles. (Device: 44:67:55:01:B4:60)

    Also – when I try to submit feedback through the app, it crashes the app – instant death. I’ve tried twice. App v1.7.18 (392)

    Dennis

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    #712
    dwballance
    Participant

    Interesting…I turned on a fixed program, then turned it back off. Now, the app shows the smart watering is scheduled again. Which is good. Except when I try to view the details of the calendar for this coming Friday, it crashes the app.

    Dennis

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    #715
    dwballance
    Participant

    Another oddity – this morning, my system had a rain delay active (17 hours remaining). I’m pretty sure I didn’t turn on a rain delay last night.

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    #718
    dwballance
    Participant

    Today, I checked my schedule, and AGAIN a rain delay had been created earlier today, for no apparent reason – I hadn’t even logged onto my app today. Plus my smart watering schedule has completely changed, including planning to water one lawn circuit for 48 minutes. What???

    All these issues in the first week, plus the fact that it seems to be very difficult to get support, means I’m likely sending this unit back.

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    #723
    Justin
    Keymaster

    Hey there DWBALLANCE, thanks for reaching out! I apologize for all the issues you have experienced with the timer. Stephen is one of our tech support representatives and would like to personally take a look at your timer.

    Email him at [email protected], and include your Mac Address which can be found next to the battery in the swing panel.

    He will be looking for your email and thank you so much for your patience!

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