May 23, 2018 at 2:10 pm #2147
I am unable to get the timer to run the auto program that I setup. This is not a new program, it has run successfully in the past.
This morning I set it for manual watering and it started – but then it would cycle on and off in one minute intervals for about 20 minutes. I finally got tired of it and turned it off. Now it has started again and I’m unable to turn it off. Please fix this asap. The mac address for this device is:
44:67:55:10:0B:53Spread the love!May 23, 2018 at 11:00 pm #2174
I looks like you need to connect the device to your account. It is not showing up under that mac address.Spread the love!May 24, 2018 at 12:05 pm #2186
Not sure where you are looking, but I’m looking at my app on my phone and that mac address is setup in my account. I haven’t changed anything.
AngieSpread the love!May 24, 2018 at 5:50 pm #2195
Could you please check your mac address? If that is the correct one then please contact our support team either by phone or email.
You could repair the timer. Also have you tried replacing the batteries?Spread the love!May 31, 2018 at 1:31 pm #2396
Here is my correct Mac address: 44:67:55:10:0B:5C. Please take a look and let me know what you find. FYI – I received a notification that the device mode changed to off this morning.
AngieSpread the love!May 31, 2018 at 8:16 pm #2465StephenKeymaster
@Aguedry I have updated the firmware on your hub and that should resolve the issues you’re having.Spread the love!June 1, 2018 at 12:03 pm #2484
My device is still auto changing to off this morning. Not sure what to do now.Spread the love!June 4, 2018 at 6:28 pm #2566
I would suggest re-pairing your timer then.Spread the love!June 9, 2018 at 6:59 pm #2951
I’ve removed the timer from my account and am unable to get it to re-pair. I’ve removed the batteries several times, reinserted and pressed the power button 5 times. No matter what I do it will not pair.
What should I do now?Spread the love!June 11, 2018 at 9:21 pm #3085
Do you still have your hub connected? if so can I have the mac address for it?Spread the love!June 12, 2018 at 12:46 pm #3120
Yes, my hub is still connected. It’s mac address is 44:67:55:20:15:B6. The MAC address of the timer I’m unable to add back is: 44:67:55:10:0B:5C
Thanks!Spread the love!June 12, 2018 at 7:03 pm #3168
hello, I’ve sent you an email concerning your timer issues.Spread the love!June 30, 2018 at 3:04 pm #4175
I’ve setup the new timer and upgraded the firmware to version 32. It is resetting itself to off. Can you take a look? My MAC address is: 44:67:55:10:C8:56.
AngieSpread the love!July 5, 2018 at 10:27 pm #4366
hello aguedry, go ahead and connect to your timer via Bluetooth, and then set your timer to auto and save your program. You might get a message that says something about the time being off. If that shows power cycle your timer. After that go ahead and reconnect your timer to the internet/your hub group.Spread the love!
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