April 12, 2020 at 9:17 am #78468
I have been on this version of the software since it was released about a week ago but continue to have problems with it.
Let me try to recap the main issues.
1) If I go to calendar view and select a day when watering is scheduled all my zones show “null” for station name.
2) The day also shows 2 watering cycles although only one cycle runs. (long standing issue)
3) When I select the watering cycle on that day the display does not display my station photos, names nor watering time. All times for all stations show 0 minutes. (major problem)
4) If I select a watering cycle in the past the detailed display is the same – no photo, no name and time is 0. If I check watering history that is correct. Watering schedule is much more time consuming if you review all stations.
5) The system schedules 2 days in a row for watering i.e. Sunday and Monday then 2 days off. Following week it’s Sunday and Monday again and then watering every other day. Two days in a row seems wrong for a complete watering cycle and somewhat random.
6) Next week the system shows rain and watering on Thursday. Will it water although it rains? It’s 11 days away so maybe it’s a temp setting until it’s closer to the actual day. Rain days are seldom honored. I set rain delays manually almost always.
7) When I go to station view all my stations (10 of them) show “Next Watering” as “Not Scheduled”.
8) Also in station view Smart Watering does a “(2x)” on all stations but only one cycle runs. Long standing problem.
9) I do not know if this is an error but all stations show the same amount of time except for the drip lines. I have 10 stations and no 2 stations are the same. The small areas with popups run the same as large areas with rotary heads. The rotary head areas are under watered by a lot. The drip lines run less than spray heads. This, I’m sure, is not correct. One of the three drip lines has 1/2 gallon per hour drip heads. At 11 minutes (what it’s showing now) means it’s watering about 1/12 of a gallon. That’s way too little for the plants on that line (it’s over 100º F in the Summer).
10) It would be nice to have the option for MP rotor heads (Hunter brand). I’ve now set them to spray but MP’s need about double the time.
11) Changing station values has no effect on watering. For example changing soil type and sun did not change watering times. Like I said all spray stations show 15 minutes… most of the time… not always. In the old version it never changed from 15 minutes. Drips lines are 11 minutes in the new version – 15 in the old software version. Recall that sun, plant type, head type, head count and soil type is different. The only thing that is the same on all my stations is slope… we’re flat.
12) Homekit status? I purchased this system for that reason.
I called support but the people on the support line are there to explain how to run the system… they’re not technical. I requested a technical type or programmer but none was offered. The on call software support is very low level. For example, her advise after many minutes of discussion was to manually adjust all my watering stations. Not only does that take the Smart out of Smart Watering but that’s impossible to do when my stations show zero (0) minutes watering for all the watering stations and cycles and next watering is “not scheduled”.
I’m willing to help in any way I can including being an alpha and beta tester. I’m a retired software/systems guy and have done beta and QC work.
Thank you in advance for listening.
tspSpread the love!May 2, 2020 at 4:58 am #78511
I am seeing many of these same errors.
For example, of the seven (7) zones with grass, two have a high degree of slope (7-12%), but the app, or the server software computes the same standard run time and max time to runoff as the essentially flat zones (0-3% slope). Soil, sprinkler type, plant material all yield the same watering time (15 min) which cannot be correct.
Drilling into a forecasted cycle from the calendar does not show Beginning moisture, expected rainfall, irrigation added to arrive at a computed moisture balance from that forecasted cycle. However, when I look at an historical cycle all the moisture balance data is displayed.
All zone names are null when viewed through the calendar.
I haven’t experienced the forecast multiple cycles but run only one cycle problem as yet this year. However, I did have that problem last season and @stephen was able to correct it.
I also have the ‘next watering’ as not scheduled even though the calendar clearly shows that zone – with the name ‘null’ – is scheduled.
In general, whatever changes have been made with the app and the server software, the resulting calculations and experience has regressed.
My experience with the support line has been similar as well. The expertise is not there to understand, much less address, the problems identified here. The fact that the original post is almost three Weeks old is troubling as well. With me tagging on hopefully someone will look into these issues.
Thanks!Spread the love!May 8, 2020 at 9:58 am #78517
I’m the op on this thread. I’ve gotten two app updates and currently on 1.10.1 but I’m still having the problems listed on the original post.Spread the love!May 10, 2020 at 5:28 pm #78519pmd5700Participant
I’m having the same issues. My app looks like this:
Spread the love!May 13, 2020 at 6:02 pm #78526
I am having the same issues. Null on all of my programs and weird and wonderful watering. I have tried online chat support as well as calling (from Australia).
Judging by the comments this company is ‘interesting’
Any help for us all orbit?Spread the love!May 13, 2020 at 7:12 pm #78529strieglerParticipant
Same problem. Please update the firmware or revert me to an earlier firmware that works please.Spread the love!May 13, 2020 at 9:48 pm #78530
I texted the Customer Support folks. Basically, they told me if I have it set to Smart Watering, there is nothing they can do. They did give me a number to a product support group, if I wanted to chase this further.
Well, I chased right on down to Costco and bought a Rachio Gen 3. It doesn’t have the details that are available with the tech support site from Orbit but appears to generate a schedule that makes sense and accounts for slope and sun exposure. These were items, for me, that weren’t working as expected along with the “Null” zone/station names and unclear watering forecast. I hope you all are able to resolve these issues with Orbit!
Also, another interesting aside. I went to the Orbit products page to leave a review. Interestingly enough, it won’t accept a review indicating that not enough people have entered reviews as yet. Hard to believe as long as the Bhyve indoor/outdoor has been on the market not a single review is posted???? That should have been our first clue!
Cheers!Spread the love!May 13, 2020 at 10:15 pm #78531
So solution is to change to another product? Disappointing but we should probably make sure others know so they do not buy something that is:
a. not fit for purpose
b. Not supported by this mob
Time to start putting comments/reviews all over the net.Spread the love!May 14, 2020 at 12:00 pm #78532
I have two of these controllers so buying the other brand at CostCo is something I don’t want to do at this time (although it’s on sale right now). It’s $50 off the CostCo price.
The app doesn’t have one issue… I listed 11 in the original post. How can it not be fixed in more than a month? I used to do software development and support and I’ve never seen a fix take this long… nor this many problems in a general release.
It’s extremely frustrating sitting and waiting so long for a fix. I could switch to manual watering but if that’s the case I could have kept my last controllers. And I’m not sure manual watering would avoid all the problems that I’m currently having.
They should offer the option to run prior apps if repairs take many weeks to implement. When I called support I offered to beta test these apps but I don’t think they use beta testers.
tspSpread the love!May 14, 2020 at 1:27 pm #78533
Fully understand the desire not to throw money down the drain! I resisted as long as I could. Having much more money invested in my landscaping ($XX,000+) than the controllers, I felt I had to switch or I would have to watch my lawn daily or like has been mentioned switch to manual watering – which defeats the purpose. It is incredible how Unsupported these products are! Personally for me, since this is the third issue over the years that I have owned the controller that appears it will take several weeks, if not months to resolve, my fun meter is pegged!
Although my Rachio experience is short, there are a couple of things that Rachio doesn’t have that Orbit has: 1) The detailed information presented on techsupport.orbitbhyve.com – however that led me to understanding a shortcoming with the ET calculations the orbit system performs 2) The catch-cup integration in the Bhyve app to determine distribution efficiency and application rates – although this capability can be found on the web as well it was nice to have it at my fingertips.
While realizing this is not the suggested primary support forum, given how useless their support line is it would be nice if they would just acknowledge the posts here in the forum. But a month since @TSPEREZ initially posted his issue it is still crickets.
Well I guess that’s it for me. If either of you have additional questions about my Rachio experience, I’ll be happy to give you the good and bad of it. ?
Cheers!Spread the love!May 14, 2020 at 3:43 pm #78534
Madskier, I’d like to hear your review of the Rachio. What you say is very true – the yard investment is much higher.
1) Does the Rachio support rotator heads? I have 2 stations with them.
2) A concern I have (in addition to the ones listed above) is that all my stations water about the same amount of time. Before the current version a station with 1/2 GPH drippers ran the same time as my rotary heads. I even tried faking the soil, sun and spray head types in order to improve run times. It made little difference. Actually my drip lines are running less time now!
tspSpread the love!May 14, 2020 at 8:01 pm #78536
So far pretty good. That is after only two days so far. We’ll see how it goes over the longer haul.
It has selections for the various types of heads. It also adjusts the timing of schedule based on sun exposure, head type, slope – some of the trouble I was having with the Orbit. For Turf it has Rotor, Fixed and Rotary Nozzle. For drip mister, bubbler, emitter, drip line. For my 1-2 GPH droppers I actually selected mister. The emitter selection yielded about a two hour runtime, which I thought was way too much. Another thing I noticed but may be just unique to me, I found a much larger variety of personal weather stations to select from. I actually found one less than a mile from my house, down my street actually, which the closest with Orbit was over two miles away. I have the Rachio hooked up with a master valve and also a rain sensor (the orbit was similarly connected).
I did a catch-cup test and found that the application rate default on my head selections was much different than the empirical measurement. Rotary nozzles defaulted to 0.7 in/hr but my actual application rate was more like 0.5 in/hr. The same was true of the rotors. The default was 1.0 in/hr and I measured 0.6 in/hr. Changing the default value to the measured value was just as easy as with the Orbit. I am still trying to work out whether I want the device to control cycle/soak modes for the zones that have some slope or if I want to manually specify runtime and order. Initially I am letting the device decide and I’ll watch for signs of excessive runoff. Also, I have an area served by three zones but it is relatively flat – so I’m checking the overlap to see if that creates any runoff.
Again, I like the orbit tech support dashboard and all the information it provides in a very concise and easily digested form. I haven’t found anything like that for the Rachio as yet. But, if things continue to go well I don’t know that I’ll need that. I went to that dashboard more to understand what the orbit was doing and trying to figure out why what it was doing didn’t make sense.
The biggest challenge so far was connecting the Rachio to my wifi. Apparently, there is a bug when using an iPhone 11 Pro. When I switched to my iPad it was smooth like butter but I probably struggled for about 20 minutes before switching.
Well, that’s all I have for now. I’m sure I’ll know more over the next few weeks as it is May in Colorado so we’ll probably have some snow, hail and 80 degree days. ?
Good luck sir!Spread the love!May 14, 2020 at 8:13 pm #78537
I think we are expecting too much from this company. These are not silicon valley programmers. What is more concerning is the lack of interest from their product sales people. As you say, crickets.
I assume they have no idea how to fix and probably do not want to invest in fixing. Odd as this technology will only face more and more competition as we move forward and more product enter the market.
It is all a little weird.Spread the love!May 18, 2020 at 11:02 am #78545strieglerParticipant
Finally a new update for iOS app v1.11.0 on May 17. Run times are now showing properly in the calendar and in the zone details. Let’s pray it works correctly again.Spread the love!May 19, 2020 at 5:30 am #78546
The only difference appears to be the run times are now displayed and the pictures of the zones have appeared. The rest is still a mess; not watering for 2 weeks and when it does it is just all 6 zones in a row for a couple of minutes each. 9 mins on a 3lph dripper is less than 1/2 ltr every 15 days. Yeah, sweet ?Spread the love!
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