Home Community B-hyve Smart Hose Faucet Timer Hub firmware is not updated – battery is not showing or showing 0%

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #76951
    Nigel
    Participant

    Hi

    I have 3 faucet timers, and they have all been updated to the latest firmware. However the timer hub is still on version 022. Can you please assist in updating my hub to the latest firmware.

    MAC Address: 44:67:55:21:46:3A
    Hardware Version : BH1-0001

    Thank you

    Nigel

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    #76952
    TA
    Participant

    ditto as per nigel – updated tap (faucet) controllers but the hub is still on old firmware –

    MAC address 44:67:55:21:3e:e3

    John

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    #77002
    TA
    Participant

    Any progress on updating Nigels’ and my hubs – mine is stuck on firmware 0022 as well – see mac address in post.
    thanks

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    #77006
    Gregory Cook
    Keymaster

    TA & Nigel,

    I have pushed an update to both of your hubs. Within the next 30 minutes you should see that your hubs on now on version 30 for firmware.

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    #77011
    Nigel
    Participant

    Hi Gregory

    Thank you, I see the update has worked. Battery percentage is now showing correctly.

    Nigel

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    #77012
    TA
    Participant

    Many thanks for pushing the firmware update – Battery percentage now showing on wifi

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    #77031
    curtrock
    Participant

    Hi, Can you please update my Hub to the latest FW version?

    MAC: 446755202a17
    Hardware: BH1-0001
    Current Firmware: 0022

    Thank you!

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    #77037
    curtrock
    Participant

    Thank you for the update! My Hub is now on Ver.30

    I was hoping the update to Hub & Timer would correct my connection stability, but it looks like I still need two Hubs, one for Backyard, and one for Frontyard

    Can you please update my other Hub to the latest FW version?

    MAC: 4467552036c6
    Hardware: BH1-0001
    Current Firmware: 0022

    Thank you

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    #77116
    Manfredo Fraccola
    Participant

    Hello, this is my first post here. I got a brand new hose faucet+hub and I experience the same issue of 0% battery notice.
    Can my hub be updated to last firmware? Thanks

    MAC address: 44:67:55:20:44:FA
    Firmware: DEBUG-0017
    Hardware: BH1-0001

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    #77131
    Johnnymac01
    Participant

    Same here. New unit – battery says 0%. Firmware 039 Hardware WT25G2-0001

    MAC is 44:67:55:04:9E:2C

    Thanks
    🙂
    JM

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    #77230
    Stephen
    Keymaster

    @Johnnymac01 I don’t show that you have a Hose Faucet timer attached to your account, so I’m unable to see the battery life on this unit. Please make sure you have it paired with the same account and connected to your timers device group.

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    #77263
    Johnnymac01
    Participant

    Oh am I in the wrong section? I have an outdoor Bhyve controller… 🙁

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    #77295
    Stephen
    Keymaster

    @JonnyMac01 This would be a different issue from what the others on this forum are stating. If your timer display shows no battery, its likely you have it installed correctly. I’m currently writing a guide on how to determine this, but you can check it right now fairly easy.

    Open the swing panel to reveal the battery. Remove the battery. When you put the battery back in, push the top of the battery under the top two prongs that are sticking out in the battery slot. Then, push the bottom of the battery down on top of the bottom prongs. Check the display again and you will see the battery has gone away. Please let me know if this helps!

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    #77408
    Johnnymac01
    Participant

    Thanks Stephen. I pulled out the battery and there was a small piece of torn paper left behind after I pulled out the battery protection tag when new. Once this bit of paper was gone the battery made connection and all good.
    🙂
    JM

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    #78390
    Tom101
    Participant

    Hi,

    Can you please also update my 3 Hubs to the latest FW version, thanks in advance!

    Hub 1
    MAC: 44:67:55:21:AD:AC
    Hardware: BH1-0001
    Current Firmware: 0022

    Hub 2
    MAC: 44:67:55:21:65:25
    Hardware: BH1-0001
    Current Firmware: 0022

    Hub 3
    MAC: 44:67:55:21:B9:BF
    Hardware: BH1-0001
    Current Firmware: 0030

    Thank you!
    Tom

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