Viewing 15 posts - 31 through 45 (of 96 total)
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  • #1879
    jefferson
    Participant

    Alright, I’m chiming in here. Just installed my new B-hive unit tonight. Purchased a week ago at my local Lowes. Can’t tell you how frustrated I am. My PRIMARY purchase reason for getting this brand, and this model, was that my research lead me to believe this was Apple Homekit compatible. 100%. And now I have it mounted on the wall, all zones customized, program running, holes punched for mounting. Ready to go with the homekit setup, and NO?! And you can’t even give me a firwmare update? (Yes, I only have the A,B,C button). So what do I do now? This is extremely frustrating. Seems quite false advertising. You’ve got to get this fixed or just stop letting all the reviews quote the model number and Apple Homekit compatible. And to have differing models available in different boxes? ARGH!

    DISAPPOINTED IN FAR NORTHERN CA.

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    #1896
    Ryan
    Participant

    Hello Jefferson, I do apologize for your situation. Please contact us at [email protected] (all lowercase). In your email please refer to this forum for further assistance.

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    #1929
    robmehrer
    Participant

    Jefferson i can say from my experience they will replace the unit. I just emailed them a copy of my receipt and gave them my address… 4- days later i had a Warranty replacement unit new in box on my door step. They sent me the ABCD version new in box with a return label for the old one. You have to set everything up again in the app as its a new device completely and there is no option to replace the old one in your app. That was the only frustrating part. Other than that they quickly took care of my same issue since lowes had it labeled as HomeKit Compatible.

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    #2306
    nmincone
    Participant

    I am happy to have stumbled upon this post. The model I bought clearly is the ABC model and may not support HomeKit if I understand correctly. I’ve emailed customer support to inquire if I can return this unit since I just purchased it in late fall.
    HomeKit compatibility was one of the main reasons I purchased it.

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    #2338
    walstib373
    Participant

    My ABCD model arrived today, I installed it and it works great.

    When will HomeKit support be enabled?

    Will I need to update my firmware?

    I saw lots of people requesting firmware updates. Is that something I can do myself, or do I need to request it?

    And can we expect HomeKIt support sooner now that iOS 11.4 been released?

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    #2455
    Stephen
    Keymaster

    We currently have no update on Homekit. We will do a forum post and social media updates once we have an update on this, much like the forum post we have for Google Assistant.

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    #3413
    adamcnaglich
    Participant

    Just want to add that I’m really disappointed that HomeKit compatability isn’t available yet after being announced many months ago.

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    #3509
    Ryan
    Participant

    I apologize for any inconveniences that this may cause you. Homekit certification has not yet been achieved and we are still working on it. While the hardware is ready, the software is not.

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    #3624
    walstib373
    Participant

    Hmmmm, it’s beginning to feel like we’re getting the run-around regarding HomeKit support, as Orbit is singing a different tune this month than it did in May.

    For example, on June 18 Ryan from Orbit (see post above) said “While the hardware is ready, the software is not.”

    But back in May when I inquired about HomeKit, I received a reply that said Orbit was awaiting approval from Apple. “We do not have a timeline but are in contact with Apple multiple times a week to push the project forward and can say that it is in the near future,” is what Orbit said on May 23.

    Which is it? Is the software actually awaiting approval from Apple? Or is it still being worked on? Has it even been submitted to Apple for review?

    What I would like to know is an honest answer to the question of how far along is the HomeKit support? Has the software part of this even begun? Has it been sent to Apple? What is the status today?

    And most importantly, how about an honest estimate of when it will be available? That’s all. If it’s going to be three months, ok, just tell us. Saying the “near future” isn’t cutting it anymore.

    I look forward to a reply from Orbit. Thank you.

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    #3629
    robmehrer
    Participant

    CES 2018 your booth boasted these devices are HomeKit compatible. How can you go to ces and say your certified for home kit and you’re not? I can’t belive it’s taking this long. Talk about cart before the horse.

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    #3638
    jer78
    Participant

    I want to add my 2 cents here. Apple may be at fault. It’s not just Orbit that announces HomeKit and hits a delay. It’s a big problem across a lot of Homekit compatible products. Consider Ring doorbell. It was announced over 2 years ago and still no HomeKit. What if Apple is the problem? Considering Alexa and Google Home integrations are coming before HomeKit may indicate Apple’s certification program is a bit more frustrating for these manufacturers than they anticipate. And by laying all the blame on the 3rd party you may just be convincing them to stop making HomeKit compatible products in the future.

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    #3639
    robmehrer
    Participant

    The problem is more when we buy a product that already says it’s certified and it’s not. The signage at stores indicates it’s homekit compatible not future HomeKit compatible.

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    #3642
    jer78
    Participant

    No I get it. But just put yourself in their position. You manufactured your product, it met the hardware design for Homekit, the packaging was designed and created and your timeline was to ship at the same time as Apple approved the software but Apple caused the delay. What do you do? Hold the product and not sell anything? Pull all inventory and replace the packaging or just go ahead and sell and face some upset customers? You’d be mad if those were your options all because Apple was causing the delay. Apple has proved they are very difficult to work with. For some reason, Homekit products have been plagued with this issue since the start and unfortunately it doesn’t look like they’ve fixed their relationships with their 3rd parties. If companies continue to get backlashes, they may eventually say it’s not worth it anymore.

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    #3644
    ReyG
    Participant

    To be fair, I don’t see the “Works with HomeKit” certification badge anywhere on the packaging. They did announce it at CES but there are roadblocks to software development. I’m sure Orbit is as eager to push HomeKit compatibility out as we are to use it. If anything they may be a few months late and they’re a long way from Ring. I’d rather they get it right, rather than push it out prematurely and the experience stinks like the Logitech Circle 2 cameras.

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    #3650
    walstib373
    Participant

    I certinaly agree that I want them to “get it right” before pushing it out.

    The problem is that I don’t think Orbit is being honest about the state of potential HomeKit support. Last month they were pointing fingers at Apple. This month, they said the software isn’t ready. Yes, both could technically be true, but the sand is shifting under their feet by telling different stories.

    All I am asking for is an honest answer about the state of things. Just how far along is this project?

    Vauge statements like “it’s coming soon” really don’t address the issue.

    A lot of us bought this product specifically because HomeKit support was promised.

    I just hope this doesn’t turn into another Canary security camera. They first promised HomeKIt support years ago. It hasn’t arrived, and Canary has no credibility.

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Viewing 15 posts - 31 through 45 (of 96 total)
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