Home Community B-Hyve Indoor/Outdoor Timer Firmware Upgrade please

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Viewing 15 posts - 16 through 30 (of 69 total)
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  • #76886
    phil.c
    Participant

    Can I please get a firmware upgrade, please.

    MAC Address: 44:67:55:01:b8:37
    Firmware Version: 0032
    Hardware Version: wt25-0001
    Wi-Fi Version: 1.6.4

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    #76906
    Gregory Cook
    Keymaster

    Rogelioleon0221

    Your timer is up to date.

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    #76908
    Gregory Cook
    Keymaster

    Phil.C

    Your timer was updating firmware and dropped offline. Can you reach out to us at techsupport.orbitonline.com or call us at 800-488-6156. We can have one of our tech support agents assist you with this issue.

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    #76938
    rmanz
    Participant

    Hi,
    The app keeps saying I have a firmware update, and then just loops on “connecting”

    MAC: 44:67:55:01:06:82
    Firmware: 0032
    HW version: WT25-0001

    Thanks!

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    #76962
    Gregory Cook
    Keymaster

    Rmanz,

    I have attempted to manually push the firmware through for you. This should only take 30 minutes at most. After 30 minutes, please try deleting the app, re installing and see if you then have access to the app and your timer. If you are still running into issues please reach out to use at 800-488-6156 or at [email protected]

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    #76965
    sfm
    Participant

    May I please have a firmware update?

    MAC Address: 44:67:55:00:d4:06

    Firmware Version: 0032

    Hardware Version: wt25-0001

    Wi-Fi Version: 1.4.0

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    #76975
    adilridvan
    Participant

    It took me few days to find out how to get in contact with technical support regarding firmware upgrade. Why it should be so difficult? Find the Forum-> get authorized to use the Forum-> ask for the firmware to be upgraded. If there is a problem with the firmware upgrade, B-Hyve management should make a shortcut on HomePage for a quick response or action. Customers would feel that the company cares about them.
    Sorry Stephen, I am addressing this to your company and management, so you can show them some feedback.
    I have the same problem. On my phone when the App is open, it is trying to “communicate” to the unit for firmware upgrade and hanging on it forever.
    MAC address: 44:67:55:01:4C:2E
    Firmware Version:0032
    Hardware Version: WT25-0001
    Thank you.
    Adil

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    #76977
    eddyc05
    Participant

    Can i get an firmware update push too?

    MAC: 44:67:55:04:43:86
    Hardware Ver: WT25G2-0001
    Firmware Ver: DEBUG-0010

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    #76987
    Gregory Cook
    Keymaster

    Eddyc05,

    I went to look at your timer and it is on firmware 38 now. It looks like the timer update over night as intended.

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    #76989
    jake4347
    Participant

    Hello,

    I keep getting a firmware update message but try to update keeps on connecting and does not update.

    MAC address: 44:67:55:01:8D:C2
    Firmware Version:0032
    Hardware Version: WT25-0001

    Does my unit needs an update?

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    #76993
    Gregory Cook
    Keymaster

    Jaek4347,

    Yes your unit should need a firmware update. You will have to be in Bluetooth range (about 30′) to be able to force the update to go through. This procedure for updating is just for the hose end timer. The hub will receive automatic updates.

    If you are still unable to update I suggest controlling the timer via Bluetooth and then going into settings>devices>your timer>update firmware.

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    #76994
    rschwerer
    Participant

    So this doesn’t sound like it applies to me since I don’t think my 6-zone timer even has Bluetooth. When I tap the upper wifi icon it just goes into Update Wifi Settings.
    I’m still locked into the “Connecting” loop until I close the app.
    MAC Address: 44:67:55:02:5d:29
    Firmware Version: 0032
    Hardware Version: wt25-0001

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    #77022
    Cobalt
    Participant

    @Gregory Cook

    I just installed a new Orbit B-hyve and it does not want to run in Manuel mode 1 zone at a time, it work great from the app. I believe my devices firmware is horribly out of date, says its running Debug-0010 and i cant seem to fine a way to update it through the app, will it update automatically after a few days of service, and in the future?

    Last Connected: Mar 28, 2019, 8:09:46 PM
    Stations: 12 (2 set up)
    MAC Address: 44:67:55:03:a9:ed
    Firmware Version: DEBUG-0010
    Hardware Version: WT25G2-0001

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    #77029
    gee92
    Participant

    Hi,
    Could you please update my firmware?

    MAC address: 44:67:55:02:5D:65
    Firmware 0032
    WT250001

    Kind regards,
    Geoff

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    #77032
    Stephen
    Keymaster

    I have updated firmwares for gee92, Cobalt, and rschwerer. Thank you for your patience.

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