Home Community B-Hyve Indoor/Outdoor Timer Device Group

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #77132
    benrita
    Participant

    how do I delete a group? I only have one Device and I think I inadvertently added a group when trouble-shooting

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    #77220
    Stephen
    Keymaster

    @benrita Each timer that can act as a hub will create a device group unless you already have one on your account. This shouldn’t cause any issue inside the timer. Are you seeing errors when you run the timer?

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    #77266
    benrita
    Participant

    OK, no issues yet with gen 2 controller apart from notifications not working on Android 9, but I think this might be an Android 9 issue.

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    #77273
    Stephen
    Keymaster

    We’re looking into it, but I’ve been receiving notifications on my device and I’m on Android 9. what is the MAC ID of your timer and I’ll be able to look into the notification settings on your account.

    I spoke with my developer and he said to check all of your notification settings in your phone, and then make sure you don’t have a battery saving option that prevents the app from sending notifications.

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    #77281
    benrita
    Participant

    Stephen, as you can read from my reply to you on this post – https://bhyve.orbitonline.com/topic/notifications-on-android-phones/#post-77267
    my phone is correctly set up (I have been googling a lot about android pie & notification issues).
    My mac address is 44:67:55:04:50:2B
    The app updated yesterday but my smart watering won’t run until 8 days time.
    I have set up a zone to water this afternoon at 3.30pm (26th April Australian Eastern Standard Time) and will report back with result.
    Cheers

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    #77282
    benrita
    Participant

    Stephen, with the latest app update I now receive notifications on my phone, but only when I unlock the screen. It does not notify me while the screen is asleep.
    These notifications however have come through whilst I am at home (over the wifi I assume), I will see if any come through when I am away from the house over the weekend.

    Edit. Another app update just now

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    #77333
    benrita
    Participant

    OK, with latest update Android 9 phone has been getting notifications, but only after I wake the phone up. No notifications make a sound or pop up when the screen is asleep.

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    #77340
    Stephen
    Keymaster

    There has to be a setting you’re missing in your phone that is preventing the app from giving notifications. Maybe try clearing the cache for the B-hyve app. You can also delete the app and re-install it, then reboot the phone and see if that helps.

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    #77366
    benrita
    Participant

    Stephen, I have tried all you have suggested, many times, and have even reset the phone to factory settings. The app definitely does not pop up a notification when the phone screen is asleep, wake the screen and notifications come through.
    All my settings are correct both for the phone and app.
    Can you confirm that your notifications come through when your phone screen is both asleep and awake ?
    The smart watering has the controller to water at 3.00pm today 1st May ( Australia). If it does water, we had 1mm of rain this morning, I will report here with the outcome.

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    #77371
    Stephen
    Keymaster

    @Benrita yes, my notifications come through my phone even when I haven’t opened my app for several hours. I also get the notifications to my watch.

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    #77382
    benrita
    Participant

    Stephen thank you, yesterdays watering notification came through on phone 10 minutes after watering had finished. I did clear the app cache yesterday, so maybe that made a difference, hopefully it does not have to be cleared after each notification.
    Next current smart watering is in 9 days time so will report back when controller next waters.

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    #77409
    benrita
    Participant

    Stephen, notifications have been coming thru to phone on last 3 occasions.
    I notice there has been 2 updates to the app recently, maybe they have helped but so far so good.
    Let’s hope it stays that way.
    Thanks for your help.

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