Home Community B-hyve Smart Hose Faucet Timer Crazy Smart Hose Faucet Timer – Off is On and On is Off

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  • #4724
    Dan
    Participant

    I purchased my first Smart Hose Faucet Timer today and have been confounded by the fact that when the unit should be OFF (as characterized by any OFF setting available through the app or even the physical button on the timer) it lets water through the valve. Just connecting it for the first time to my faucet it immediately allows water to come through the valve. If you go through the app setup process and get to the flow test it will actually close the valve every time I try to run the flow test. It’s completely BACKWARDS. Proof positive of that is the only time green light is illuminated on the timer is when the timer is not letting water through its valve. So without any support on a weekend I went and purchased another and here I am again with the same issue. No amount of resets, battery power cycles, creating a whole new account or accepting your firmware updates is changing my experience with this product. Should I keep buying more units and returning the defective ones until I find one that works?

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    #4920
    Ryan
    Participant

    Hello Dan, do you have it installed properly with water flowing into the inlet side and flowing out of the outlet port? If so could you please call our product support line for troubleshooting? Thank you.

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    #5259
    Dan
    Participant

    Yes … I have it properly installed to the water line. What I have noticed is that when I initially insert the batteries into the timer I can hear what sounds like the valve operating. So the minute I hook up the smart hose timer to the water valve and turn on the hose bib water will flow right through your orbit smart hose timer. The smart hose timer from that moment on just stays completely open even though the app says it’s off.

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    #5260
    Dan
    Participant

    Is there not a method to tell the actual smart hose timer valve to match reality and not work backwards? It just seems crazy that even when doing a flow test it will actually close the valve during the test and then reopen the valve when the test is over and leave it that way. So my flow test always show 0.0 gallons going through it. Can’t your product evaluate that as a problem and get the valve in the timer working properly?

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    #5261
    Dan
    Participant

    OK .. Problem Solved.

    Since my hose bib was so close to the ground there was no way to install the orbit timer directly to that male fitting. So I purchased an Ames brand hose reel that came with a two-foot leader hose which allowed me to connect the Orbit Smart Hose Timer directly to that and then to the hose reel. There was nothing to seemingly think about since everything connected fine. But, after all this trouble with the timer working in reverse it turns out the 2 foot leader hose provided with the hose reel was a female-female fittings thus changing around the input to the smart timer to the male end instead of the female end. After purchasing a few brass fittings to change the gender of the fittings around the smart hose timer now works as it should. Guess it must have been a way for Ames to get customers to purchase their leader hose instead of the universally found male/female hoses sold everywhere.

    Still don’t understand how the on/off valve of the timer cares what direction the water is running through it and opens when water runs in the opposite direction and the software says it’s off but am happy this issue is resolved.

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