Home Community B-Hyve Indoor/Outdoor Timer Controller randomly shuts off

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #77731
    bigmomma
    Participant

    My controller randomly shuts off every few weeks and I get an email alert stating that it has been disconnected for 24 hrs. When I go to the controller the screen is off and unplugging and plugging it back in causes it to come back to life. What’s going on here?

    My MAC address is 44:67:55:03:86:17

    David

    Spread the love!
    #77776
    Stephen
    Keymaster

    @bigmomma I will have my developers look into the timer and see if they can find out what is causing the timer to drop offline. Do you have any other products that are losing connection?

    Spread the love!
    #77780
    bigmomma
    Participant

    No, no other products or disconnecting or shutting off. To be clear, the b-hyve appears to be off when I look at the screen (blank lcd), rather than any disconnection issue.

    Spread the love!
    #77793
    Stephen
    Keymaster

    OKay, that is a different issue. Please reach out to us via email and one of my agents can take care of this for you. You can reach them at [email protected]. You can reference this thread in the email to expedite your claim.

    Spread the love!
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.
Spread the love!