Home Community B-Hyve Indoor/Outdoor Timer Controller keeps on restarting after flashing the lcd screen for 0.5 secs

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  • #5211
    arun_rokade
    Participant

    My controller keeps on restarting after flashing the lcd screen for 0.5 secs. I have tried reseting the device, power cycling the device and the router. But the problem still persists. Any recommendations for fixing the issue.

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    #5216
    Ryan
    Participant

    arun_rokade, You may want to try unplugging your timers ribbon cable for about 5 seconds. Could you also provide us with your mac address? Then we can check for any firmware updates (only if its associated with your account, and connected to your network).

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    #5225
    arun_rokade
    Participant

    I tried reinstalling the cable as well as the lithium battery and the controller seems fine now. I am worried that the problem will come back though.

    Could you please upgrade my firmware. The mac address is 44:67:55:00:39:D3.

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    #5237
    Ryan
    Participant

    Your timers firmware is now up to date. Please let us know if your issue continues.

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    #5306
    fanderson00
    Participant

    I am having the same issue of the controller restarting after about five seconds in either manual or automatic mode. I have tried removing the ribbon cable, waiting about a minute and reinstalling the cable. No luck.

    Maybe a firmware update? The mac address is: 44:67:55:01:E4:4D

    Any other ideas?

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    #5333
    Josh Wheeler
    Keymaster

    FANDERSON

    I updated both of your timers to the latest firmware, if you continue to have this issue please contact our tech support team at [email protected] or call 1-800-488-6156 for assistance.

    Thank you!

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    #77666
    Singu1arity
    Participant

    Hi,
    I didn’t want to start a new thread as the issues described here seem to be what I am seeing also. I tried pulling the ribbon cable as well as the battery then putting them both back; however it did not resolve the problem. Each time I try to start a watering cycle, the device will switch itself off and back on again after a few seconds.

    I’ve tried to update the firmware through the app, but it tells me “Your device is up to date.”. The MAC address for the device is 44:67:55:04:9D:79 and says that it is on version 39 if that helps.

    If this is indeed the latest version, is there anything else I can try to resolve the self resetting issue?

    Thanks

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    #77756
    Stephen
    Keymaster

    @singu1arity I am unable to find that device on our server, is that the correct MAC ID for your timer?

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    #78446
    bryhunte
    Participant

    I am having the same issue. I have tried the ribbon cable and my app says the firmware is up to date. Is there anything else I can do?
    MAC 44:67:55:02:CE:52

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    #78938
    pbert10
    Participant

    I am having the same issue and this is becoming really annoying. It causes me to miss when I can water my lawn and causing damage to it. Example i went to bed last night and the device was online, this morning offline and it missed the watering over night. When i went to the panel this morning i noticed the LCD screen just keeps blinking. I unplugged the device, reconnected the ribbon to make sure it was properly plugged in and the same thing. This is already the 2nd panel i get replaced as the first one i had kept disconnecting from wifi. Is there an issue with this product?

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