Home Community B-Hyve Indoor/Outdoor Timer Continually OFFLINE

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #71811
    emailforbrett
    Participant

    My controller has worked great for the past 3 months since new. Now it keeps going OFFLINE. I have to go outside and pull the battery out and remove the power to it in order for it to reconnect. I can’t even use the RESET button, as that has no effect on the connection.

    How can I get a replacement controller? The firmware is up to date.

    Thanks,

    Brett Greenberg

    44:67:55:02:9c:63

    Device Details

    Device : espressif

    Device Information
    Type Value
    Connection Type Wi-Fi (802.11) five-bars
    Frequency 2.4 GHz
    Usage User1
    IP Address 192.168.1.70
    LAN IP Address Allocation DHCP
    IP Address Type Private (NAT)
    Hardware Address 44:67:55:02:9c:63
    SSID GET OFF MY NETWORK
    Status Off

    Spread the love!
    #71813
    emailforbrett
    Participant

    Update:

    I’ve been on hold now for 28:58 now, according to my iPhone. Still nobody from Orbit will take my call. Nice relaxing hold music, however. Can you call me back? This device is supposed to make my life easier.

    Spread the love!
    #71835
    Stephen
    Keymaster

    @emailforbrett Are you still having this issue? Were you able to contact our team so that they could get this taken care of for you? If not, you can email us at [email protected] with your phone number and one of our agents will reach out to you.
    =

    Spread the love!
    #71843
    emailforbrett
    Participant

    I’m not sure if the sprinkler controller’s WiFi receiver is simply wearing out after a few months, or what. The other day I installed a WAP directly over the sprinkler controller. It now has a full WiFi signal and so far no connection issues.

    Spread the love!
    #71892
    abart
    Participant

    My controller keeps switching to OFF and it will only reconnect if I unplug the device and reset it and then go through the whole set up process again.

    Can someone please help me with this and maybe update my firmware.

    MAC: 44:67:55:02:63:4D
    Firmware Version: 0033
    Hardware Version: WT25-0001

    Spread the love!
    #71901
    Josh Wheeler
    Keymaster

    ABART

    I looked at your timer, it wasn’t reporting a Name, Location or Firmware version so I named it B-hyve, set the location to a local one here – you’ll want to change that so it sets the correct time and weather, and I updated the firmware.

    Please give this a try and let us know if you still have problems.

    Thanks!

    Spread the love!
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Spread the love!