Home Community B-Hyve APP Forum Change email address in account

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  • #1914
    #1920
    viewofthevalley
    Participant

    Hello AndersenFam810, I have the same problem. I hope the orbit tech support will help. I set up my Bhyve controller on one email account and now I want to use a different email account. I don’t want to have to wipe the controller and reset everything. I just want to move it to a new email. (It would be cool if there was a way to download a backup and then be able to do a restore, but I don’t see any functionality like that in the app)

    Orbit support can you please help us?????????

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    #1960
    Ryan
    Participant

    Hello view of the valley and andersenfam810, We here at product support would be happy to change your bhyve account email. Just send an email to [email protected] with the email you’d like it changed to. Or you can call us through our product support line 1-800-488-6156.

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    #4552
    leahhartman
    Participant

    I have same issue here, and I called your customer service for over 1 hour in the business time, nobody answered it! and I email your support team, no respond! I also messaged your tweet account, no answer, are your company still in business? How can I change the account email address???

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    #4611
    Ryan
    Participant

    Hello leahhartman I apologize fro your wait times, If you still have access to the email associated with your bhyve account then I can contact you if you provide me with your mac address. If not then you will either need to call in to our product support line again, or wait until they can reply to your email. I apologize for any inconveniences this may cause you, but there is nothing else that can be done.

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