Home Community B-hyve Smart Hose Faucet Timer Can't reconnect faucet timer

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  • #5004
    bubbaspoppa
    Participant

    I had this connected then I tried to change the wifi set up and it stopped communicating. I deauthorized it but that didn’t help. It’s blinking blue but it can’t be found in the app. Is there something that can be reset? The mac I’d is: 44:67:55:20:79:A8. Thanks

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    #5094
    Ryan
    Participant

    Hello bubbaspoppa, you will want to try power cycling your timer. Then push the bhyve button 5 times rapidly in a row to reset and put it into pairing mode. You may also want to try replacing your batteries.

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    #5116
    bubbaspoppa
    Participant

    Thanks for the reply. I’ve done that a number of times. Still can’t get it to connect. I unplugged the hub overnight. When I plug it back in it turns green for two seconds then starts flashing blue. Trying to reset it, it turns red by the third press then goes back to flashing blue.
    I noticed that some people have gotten some kind of cloud reset using the MAC address. Was wondering if that would work. I might just swap it out.

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    #5117
    bubbaspoppa
    Participant

    I guess I forgot to specify it was the hub I have issues with.

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    #5151
    Ryan
    Participant

    Hello bubbaspoppa, For further troubleshooting you’ll want to call in to our product support line.

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    #5301
    ilan
    Participant

    hi
    I had this connected then I tried to change the wifi set up and it stopped communicating. I deauthorized it but that didn’t help. It’s blinking blue but it can’t be found in the app

    Last Connected: Jul 29, 2018, 5:23:10 PM
    Stations: 0 (0 set up)
    MAC Address: 44:67:55:20:4c:0d
    Firmware Version: DEBUG-0017
    Hardware Version: BH1-0001

    i try to reset the hub 5X
    but still the app can not find it

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    #5350
    Ryan
    Participant

    Hello ilan, I’ve updated the firmware for your hub, which should help to resolve any connection issues you may have had. You will want to also enter your address in for your hose faucet timer, and not just your hub.

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    #5352
    ilan
    Participant

    THANKS A LOT !!!
    As you mentioned, I can not place an address outside of the US Is there any way to sort it out?

    I also can not use the gps function – for some reason

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    #5356
    jimcheck
    Participant

    Ryan, this question is for you; I’ve noticed that you can push a firmware update to my timer. I’ve tried everything from phone support to the unworking “Chat” that nobody answers after 30 mins.

    My timer model is 57946, and my MAC address is 44:67:55:03:15:C3. I’m having intermittent wifi connectivity issues, and it seems my firmware is way out of date.

    Thank you!

    Jim

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    #5369
    Ryan
    Participant

    Hello ilan, It looks like you’ve entered most of your address in, and it is now gathering proper information for your devices. If there is an equivalent to a state/prominence where you live you could enter that for more accurate weather readings. You may want to also check the weather station that your timer is puling data from. You can do so by opening your app and going to settings> devices> your timer> weather adjustments> current weather station. Please let us know if there’s anything else we can help you with. Thank you!

    Hello jimcheck, your firmware is currently set to the latest version. You may want to check the distance of your timer to you router (should be under about 30ft). You could also try factory resetting your timer, and unplugging the ribbon cable for about 5 seconds. You could also edit your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up. There is not much else I can do from here outside of firmware updates, so if you continue to have problems please contact our product support line. However please let me know if I can help you with anything else.
    Thank you!

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    #5373
    ilan
    Participant

    DEAR RYAN
    Works wonderfully
    thanks again

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