Home Community B-hyve Smart Hose Faucet Timer Cannot connect to Hose Faucet Timer and Hub via the app

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  • #76752
    vanillamiller
    Participant

    My hose faucet timer is plugged in, bluetooth and wifi are both turned on on my phone, but I keep getting the error message ‘cannot find device. Ensure your Hub is powered on’.

    Hub MAC ID: 44:67:55:21:3F:93
    Faucet Timer MAC ID: 44:67:55:12:54:97

    App version: 1.7.30 (Android)

    Can you please assist?

    Thanks

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    #76790
    Stephen
    Keymaster

    Wvanillamiller Go ahead and do a factory reset of the hub and try the pairing process again. To do the factory reset, press the B-hyve button 5 times in quick succession.

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