Home Community B-Hyve Indoor/Outdoor Timer Byhve Not Connecting to Wifi

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  • #2646
    jsfitzgibbons
    Participant

    My bhyve timer has all of sudden stopped connecting to my home wifi and I am unable to re-pair the timer after repeated attempts, including power cycling, pulling the ribbon cable, etc. It worked pretty great all last year and the first part of this year but now it is not connecting. Here are the details of my timer:

    MAC Address: 44:67:55:00:E8:67
    Firmware: 0031
    Hardware version: wt25-0001

    I am able to connect to the timer, but the timer will not connect to my home wifi network. All other devices on my network work fine. Any help is appreciated.

    Thank you

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    #2671
    Ryan
    Participant

    hello jsfitzgibbons, have you tried resetting your router? Also please give our product support team either a call or an email for further support.

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    #2723
    wally44
    Participant

    I just received the bhyve unit but I cant get the bhyve to show a WiFi to connect my phone to. My phone says it is scanning, but it never sees anything and my wifi on my phone in settings shows nothing to. Howver, the unit is connected to my wifi with an ip address and the wifi symbol is solid as is the bluetooth. My phone sees the bluetooth in settings from the device but doesn’t connect. When I first connected the device up it wanted to connect to my wifi and I told it to do so. Then it wanted me to connect to its wifi but that failed. I don’t see anyway to reset the device so that it doesn’t connect to my wifi on its own, so I could start the process all over.

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    #2726
    wally44
    Participant

    I found the reset button on the device and pushed it. Now it says it wants to connect to my local wifi network, but now when it says it is scanning, it doesn’t find anything. The bluetooth icon is solid with a communication symbol next to it. The wifi icon is totally blank. It first connected to my wifi network when I first turned it on before it didn’t try to connect to the OrbitSmartHome network until after it connect to my wifi network. AT that point, I don’t know why it would need to. I unplugged it again and now it says it wants to connect to OrbitSmartHome network by scanning on my phone, but there is no wifi icon lit upon the device. It seems to me that the unit is not working properly. Perhaps, because as received from Amazon, there was not outside box, and the seal was broken.

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    #2751
    Ryan
    Participant

    So If you are pairing it up for the first time you need to put your timer into pairing mode first (turning the timer to off, and pushing the reset button so that it show pair on your screen). Then you will connect your phone to your timer, where it will connect to the orbit smart home network. Once it’s connected to the timer then it will ask you to select your home network, and then enter your password. If you cannot connect to your device please contact us by email or through our product support line. If it cannot connect to your home network try a factory reset and a power cycle of your timer and router.

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    #79032
    kriemer
    Participant

    Funny just like the message from June 5 2018 (so exactly 3 years later):
    “My bhyve timer has all of sudden stopped connecting to my home wifi and I am unable to re-pair the timer after repeated attempts, including power cycling, pulling the ribbon cable, etc. It worked pretty great all last year and the first part of this year but now it is not connecting. Here are the details of my timer:

    Last Connected: Jun 5, 2021, 5:54:55 PM
    Stations: 6 (6 set up)
    MAC Address: 44:67:55:01:f3:76
    Firmware Version: 0033
    Hardware Version: WT25-0001
    Wi-Fi Version: 1.4.0

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    #79033
    gurpreetbadal
    Participant

    After yesterday’s update my controller has stopped connecting no matter how hard i reset it. I did disconnect, took out the battery, disconnected the ribbon wire. Uninstalled the app, reinstalled it, made a new account, tried to pair it again but there is no bhyve network for my phone to connect. This is frustrating!
    Mac is: 44:67:55:03:58:96

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    #79034
    kriemer
    Participant

    Gurpreet,

    Glad to hear that it is not just me; I really hate when it is just me. I wasn’t ware there was an update of bhyve anything, could you fill me in?

    I suppose then that the June 5th date is a regularly scheduled something update.

    Regards

    k

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    #79035
    gurpreetbadal
    Participant

    K,
    I wasn’t aware either until the app said that it was updated yesterday so unclear if the app update did this trauma!!

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    #79036
    kriemer
    Participant

    Gurpreet,

    I don’t know when my app was updated but I found this request for a firmware update:

    https://community.orbitonline.com/topic/firmware-upgrade-please/page/6/
    Please upgrade my B Hive
    MAC: 44:67:55:00:D8:82
    Firmware Version: 0032
    Hardware Version: WT25-0001

    I note that my firmware version is 033 so I am supposing that this was a recent update and hopefully the cause of my problem. You might want to check your firmware version as well.

    Good luck and regards

    k

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    #79037
    kriemer
    Participant

    I tried several times this morning to reconnect my timer (there is a point to this story), with no luck. So I called customer support (1-800-488-6156) left my contact and account information and am waiting for a call-back. Now here is the interesting thing, a few minutes after I left my information the timer “spontaneously” re connected. Coincidence? I think not.

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    #79038
    gurpreetbadal
    Participant

    Hi,
    I did the same thing but awaiting call back.. mine doesn’t still connect though

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