Home Community B-Hyve Indoor/Outdoor Timer B-Hyve Timer won't connect to new router

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  • #3270
    Soundguy80
    Participant

    Hello,
    Just got new router for home network and the B-Hyve will not connect to it. If put the timer in pairing mode and go through all the steps in the mobile app. The new wifi network shows in the app and I’m able to select it. When I type in the new password and have the timer connect to the wifi, it trys to connect for about 20 seconds and goes back to the pairing screen. I’ve tried changing the wifi password thinking the timer did not like it but that has not worked. I know there is nothing wrong with the new router because I’ve been able to successfully connect 15+ other devices. Any suggestions on what to try next?
    Thanks,
    Soundguy80

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    #3322
    Ryan
    Participant

    @Soundguy80, you may want to try resetting your timer (setting to off and holding down the reset button, until everything pops up and reverts to auto), removing the ribbon cable for 5-10 seconds, and power cycling your timer. If you are still not able to connect after that please provide us with your mac address to take a look at your timer.

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