Home Community B-Hyve APP Forum app crashes on ios

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #4281
    [email protected]
    Participant

    several days ago the ios app crashes on loading and never logs in. deleted reinstalled to no avail…..treid another ios device same problem…..HELP!

    Spread the love!
    #4350
    Ryan
    Participant

    Hello [email protected] What type of iOS device are you using? Is this your first time using our app/timers, or did you already have a working device/account? also is your phone software up to date?

    Spread the love!
    #4671
    [email protected]
    Participant

    I have had the units for 2 months and have never gotten it to fully function. This is the 2nd time the app has started crashing. The first solution was only to have devices removed from my account and setup as new all over again. Unacceptable……. ios device is an ipad air 2 and an Iphone SE. Both crash……software is up to date.

    Spread the love!
    #4856
    Ryan
    Participant

    @[email protected], could I have the mac address to your timer?

    Spread the love!
    #5285
    [email protected]
    Participant

    I would love to give u the mac address assuming I could log into the worthless app to retrieve them since they crash on login…..

    Spread the love!
    #5357
    Ryan
    Participant

    Hello [email protected], You can find your mac address at the actual timer as well. It’s on the back of the display panel at the very bottom just to the left of the bar code (will start with 44:67:55…). If you need any more assistance finding it please call into our product support line for direct help from an agent.

    Thank you!

    Spread the love!
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Spread the love!