Home Community B-hyve Smart Hose Faucet Timer App always says it's scheduled to water overnight but never actually waters.

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  • #4546
    springcreek
    Participant

    We have one zone and one faucet timer, that we want to run every night at 3AM for 15 minutes. As far as we can tell, it has never run. It always says it’s scheduled to run overnight at 3AM, but we never get a notification, and it always says it last ran June 21 at 8AM. What’s the first troubleshooting step we should take?

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    #4585
    Ryan
    Participant

    Hello springcreek, first check in your timers settings under watering history, and see if it’s recording as having ran your programs. Then go ahead and connect to your timer via Bluetooth. you might get a message that says something about the time being off. If that shows power cycle your timer reconnect to your time via Bluetooth, and set the program using the Bluetooth connection instead of reconnecting to Wi-Fi. After you’ve confirmed that it will run go ahead and reconnect you timer to your router.

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    #4665
    springcreek
    Participant

    The history shows that it ran at 8AM six days in a row, from June 16-June 21, and hasn’t run since then.

    I didn’t know the timer or the app had Bluetooth of any kind, so I’m starting from zero there.

    Following these instructions: http://help.orbitbhyve.com/pairing-hose-tap-bluetooth-only/

    I pushed the Bhyve button five times and the LED turned red. Then, immediately, holding the phone next to the timer, I pushed the “Connect Bluetooth” button on the iPhone app.

    The app said “Connecting” for thirty seconds or so, and then said, “Couldn’t connect device pairing timed out”

    What should I try next please?

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    #4918
    Ryan
    Participant

    Could I have your timer, and hubs mac address? Thank you.

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    #4985
    springcreek
    Participant

    Hub mac address: 44:67:55:20:7d:08
    Timer mac address: 44:67:55:11:0C:D3

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    #5092
    Ryan
    Participant

    Hello springcreek, your hose faucet timer needs a firmware update. To update it you will need to do so from your app settings under its device details page. Once it’s updated update you connection to the hub as well, and this should resolve your issue.

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    #5258
    springcreek
    Participant

    Okay, I did that on the 24th, and bounced the connection to the hub. Both hub and timer appear to be running up-to-date firmware now. But every day the app says the timer will run overnight at 3AM, and the next day the app always says the timer last ran June 21 at 8AM.

    What should I try next?

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    #5272
    Ryan
    Participant

    @springcreek, Try connecting your timer via Bluetooth. You might get a message that says something about the time being off. If that shows power cycle your timer. You will need to reconnect via Bluetooth again, and set your program through Bluetooth. Then you can reconnect your devices to your hub.

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    #5300
    springcreek
    Participant

    Could you please point me to instructions in the user guide or other docs where it says how to do that?

    The hub is plugged into a live electrical outlet inside my house about fifteen feet from the timer, which has brand-new batteries is connected to a turned-on spigot.

    I open the app on my iPhone and I expect to see what, and then I click what and expect to see what, etc?

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    #5349
    Ryan
    Participant

    springcreek, To connect to your timer via Bluetooth, first you need to be with in about 30ft of the hose faucet timer, and then open your app. You will then want to select the little connection status symbol, in the top left corner of the home page. It will look like a dot with waves coming out either side. Next select the “Connect Bluetooth” option. Once you have established the Bluetooth connection a notice may pop up stating that your time or other settings may be incorrect. If that shows then power cycle your timer (pull the battery pack out for around 30 seconds). Then turn your hose faucet timer back on and reestablish your Bluetooth connection. Once it is connected to Bluetooth again, then enter your programs section of your app. Select your program to edit it, and then save it. You will want to check you inputted address as well, under your device details page under settings>devices>select your hose faucet timer. Once that is completed you can return to the home page of the app and then select the connection symbol (which should show the Bluetooth symbol instead of the dot), and choose the disconnect Bluetooth option to reconnect to your hub. If you need any other assistance I’d suggest calling our product support team, and then can walk you through it step by step.

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    #5443
    springcreek
    Participant

    Okay, I did that, and it again says, “Deck Boxes will begin watering at 3:00 am tomorrow.”

    Settings->Watering History says, “Last watered: Jun 21 at 8:00AM.”

    I’ll check the history tomorrow AM and see whether anything has changed. We’ve been watering with a bucket since Jun 21.

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