I have gone a little further now. I miraculously updated the firmware. Woohoo. However I have a blinking blue light, which means its in pairing mode. The app recognises the MAC Address 44:67:55:13:6A:4D. So I click matches my device and comes up with “Connecting This may take up to 2 minutes” and no luck just doesn’t go to the next step.
I have tried resetting, taking the batteries out, I have validated that my hub is connected to my wifi but it just doesn’t want to be added to my hub(MAC 44:67:55:21:62:5A). Can you do this from the back end ?