Okay, that is not expected for sure.
Could I ask you to please create a support case so that this does not fall through the cracks?
If you could send and email to [email protected] with as much info as you can and even a link back to this thread is good too.
This will start a support ticket for you and a way for us to better track the progress. This way if we decide the unit is faulty we can get you a replacement too.