So If you are pairing it up for the first time you need to put your timer into pairing mode first (turning the timer to off, and pushing the reset button so that it show pair on your screen). Then you will connect your phone to your timer, where it will connect to the orbit smart home network. Once it’s connected to the timer then it will ask you to select your home network, and then enter your password. If you cannot connect to your device please contact us by email or through our product support line. If it cannot connect to your home network try a factory reset and a power cycle of your timer and router.