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May 18, 2018 at 4:58 pm
#1946
Participant
I have the same issue, although when I go back into the app after hitting the back button twice, the controller is always disconnected, making the app useless. I have to connect every time I want to use it. Of course after sitting on hold for nearly 2 hours the customer service rep tells me she’s never heard of this issue. This product is a joke, and customer service is terrible. Waste of money. Now I have a wifi controller I can only use when I am at the unit itself.
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