I have the same issue, although when I go back into the app after hitting the back button twice, the controller is always disconnected, making the app useless. I have to connect every time I want to use it. Of course after sitting on hold for nearly 2 hours the customer service rep tells me she’s never heard of this issue. This product is a joke, and customer service is terrible. Waste of money. Now I have a wifi controller I can only use when I am at the unit itself.