Waited on the phone for customer service for 30 minutes on Friday May 11 but had to go do other things when no one ever answered. Waited again for 30 minutes on Saturday May 12th for customer service and no answer again. Would be nice if they gave an estimated wait time like other professional companies. I also tried the chat function and gave me an error = “The attempt to load the main is taking a long time. Attempting to load it will continue, but may not ever succeed”. Sounds like calling their customer service … also likely to never succeed. Thinking it may be time to return this item to Home Depot and order a Rainbird WiFi timer like I told my landscaper to do in the first place.