I have to agree with posters on this thread. Orbit phone and chat customer service is terrible! It seems the Chat does not exist or if it does there is only one or two people running it with a request of probably thousands! The same is true for phone calls. I even got a disconnected phone number from the operator 833-701-4867 to inquire my order tracking number! To be fair the forum response and replies of email inquiries are satisfactory but not great.