Danhelt, can you provide us with the MAC ID of the timer? It is on the inside panel, there is a little window with a barcode inside it, the numbers next to that barcode are the numbers we need. It should start with 44:67:55:
RICHNREG, is it possible for you to phone into our support line while you can be in front of it so that one of our agents can walk through that with you and see if we can get that reconnected? The telephone number is 1-800-488-6156.